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BSB40807 CERTIFICATE IV COURSE OUTLINE

Frontline
Management

About the Certificate IV in Frontline Management

Are you a frontline manager? Get your skills formally recognised with this course!

The Certificate IV in Frontline Management can lead to a career as a manager or team leader in almost any industry. This course is for team leaders, office managers, call centre managers, supervisors, department managers, small business owners, and others who have experience in a frontline management role.

Frontline management requires self-direction and the ability to work autonomously under broad guidelines. It is for those who can demonstrate leadership and responsibility for the performance of a team or business unit. The course is ideal for those who are moving into supervisory positions or those who have developed supervisory experience and want formal recognition of their skills and knowledge.

Career Options
Some of the roles this course will qualify you for:
  • Supervisor/Coordinator
  • Team Manager
  • Office Manager
  • Call Centre Manager/Service Centre Manager
Entry Requirements

Participants in the Certificate IV in Frontline Management should hold at least a NSW School Certificate or equivalent.

Course Structure

The course is made up of 10 units:
4 core units and 6 elective units

Assessment Tasks Assessment methods include:
  • Written Assignments
  • Written and Oral Questions
  • Case Studies
  • Projects
  • Observation Tasks
  • Supervisor Reports (for those in employment only)
Course Materials All learning and assessment materials for the Certificate IV in Frontline Management are provided by the College.
Delivery Options
This course is
offered as:
 
We suggest online learners complete this course within 12 months - that's an average of 6 hours study per week.
Face to Face Learning

Contact us to register your interest in attending a classroom-based course
Online Learning
Start immediately! Enrol in the Certificate IV in Frontline Management online. Our e-learning program is based on a simple online learning platform that is easy to understand and practical to use. Online learners are assigned a qualified assessor who will guide you through the program from start to finish.

Online learning is ideal for people who live in remote regions but it is also for those who are genuinely committed to following a self-paced program.

Find out more about Online Learning
View our Online Learning Demonstration
Traineeship
If you have been in full-time employment for 3 months or part-time employment for 12 months with the same employer, you may be eligible to complete the Certificate IV in Frontline Management as a government funded trainee.
Work Experience
This course does not include work experience. If you wish to complete the assessments that relate to workplace tasks as part of work experience, you will need to organise this yourself. Alternatively, your trainer may conduct these assessments by creating a simulated workplace environment for you.
Recognition Assessment Do you have qualifications and/or life experiences related to the course content? If so, you may be eligible for Recognition of Prior Learning (RPL) which could reduce your study load. Contact us for an application form.
Course Fee
  • The regular course fee is $1,950
  • Pay upfront and receive 10% discount - Pay only $1755
  • Flexible payment plan available
Course Locations
For classroom-based courses only		 Suite B7
12 − 14 Solent Circuit
Norwest Business Park
Baulkham Hills
Learning Pathways
Successful completion could lead to advanced standing in:
  • BSB51107 Diploma of Management or a range of other management qualifications

SAVE 10% PAY UPFRONT
& SAVE

Pay upfront and receive 10% discount off the full course fee. Flexible payment options are available.

Regular
Price $1950
Upfront Payment Price $1755

INTEREST FREE easy   instalment options

  • Fortnightly
    Pay $100
    deposit + 26
    instalments of     $71.15
  • Monthly
    Pay $100
    deposit + 12
    instalments of     $154.20
  • Per Unit
    Pay for
    each unit in
    equal instalments     $100 Deposit

Core Units

Management BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

Occupational Health and Safety BSBOHS407A Monitor a safe workplace

Workplace Effectiveness BSBWOR402A Promote team effectiveness

Elective Units

Customer Service BSBCUS401A Coordinate implementation of customer service strategies

BSBCUS402A Address customer needs

BSBCUS403A Implement customer service standards

Innovation BSBINN301A Promote innovation in a team environment

Interpersonal Communication BSBCMM401A Make a presentation

Management BSBMGT403A Implement continuous improvement