CERTIFICATE IV in Leadership and Management

The Certificate IV in Leadership and Management (BSB42015) has been designed to prepare you for a supervisory role as a team leader in almost any industry. It is ideal for office managers, call centre managers, supervisors, department managers, small business owners, and others who have experience in a frontline management role.

Frontline management requires self-direction and the ability to work autonomously under broad guidelines. It is for those who can demonstrate leadership and responsibility for the performance of a team or business unit. This course is ideal for those who are moving into supervisory positions or those who have developed supervisory experience and want formal recognition of their skills and knowledge.

Course Structure

The Certificate IV in Leadership and Management (BSB42015) is made up of 12 units: 4 core units and 8 elective units.

Core Units
BSBLDR401 Communiate effectively as a wordplace leader


Lead effective workplace relationships


Lead team effectiveness


Implement operational plan

Elective Units


Implement continuous improvement


Coordinate implementation of customer service strategies


Implement customer service standards


Develop work priorities


Implement and monitor WHS policies, procedures and programs to meet legislative requirements


Mentor in the workplace


Analyse and present research information


Make a presentation

Different elective choices may be available depending on accessibility of suitable resources. Customisation of the training program will be discussed and confirmed prior to enrolment.

Advertised course details are subject to change without notice.

Entry Requirements

There are no formal entry requirements to study this course. However, it is important that we enrol you into the right qualification. Candidates may need to complete an assessment if we think it is necessary and, in some cases, we may suggest a different course for you.

Workplace Based Evidence

With assessment tasks in this qualification requiring evidence of competence, a College Assessor will conduct observations in a work environment. If this is not possible, National College Australia will arrange for this assessment to be completed by a suitable supervisor already onsite.

If you are enrolled in this course but do not have a suitable workplace in which to do this assessment, the College will discuss other options with you so that you can complete your work placement requirements. 

Delivery Modes

Our programs are designed to give students greater control over their course by encouraging them to study when and where it suits them. Our online and distance programs allow you to create the schedule that works for you and that fits in with all your other responsibilities.

Fully Online
Online learning has never been so easy, so accessible and so successful. The learning material is available on a simple and easy to use platform - even for those with little or no computer experience. The programs offers interactive learning tools and is cleverly designed to keep you motivated and engaged as you learn and submit your work. It is ideal for people who don't have the time or ability to attend classes and would prefer to work at their own pace.

Blended Learning: Combination of Online & Distance
If you prefer the more traditional textbook as the main learning material, we can arrange for books to be delivered to you. The learning is completed in 'distance' mode and the assesments are submitted online.

Course Locations

Study anywhere in Australia

Study distance or online from anywhere in Australia. Course materials can be sent to you in any capital city: Sydney (NSW), Canberra (ACT), Melbourne (Victoria), Perth (WA), Adelaide (SA), Brisbane (QLD), Hobart (TAS) and Darwin (NT). We also deliver course materials to rural and remote areas. A small postage fee applies when we send you your course materials.

Competency-Based Learning

Competency-based learning focuses on the learner’s ability to perform the tasks required for the job. There are no tests as students are required to complete a range of assessments to determine whether they have the necessary skills and knowledge. This course has been deisgned to prepare you with the right skills, knowledge and attitudes required to ‘do the job’.

Assessment Information

Assessment will include a combination of the assessment methods below for each unit of competency:

  • Written & oral questions
  • Projects
  • Case studies
  • Practical observations
  • Video assessments Third party evidence
  • Portolfio of evidence


Our courses are designed to be completed within 12 months for Certificate II - IV levels and 18 months for Diploma level qualifications. Every learner studies at a different pace but the more carefully you follow your study plan, the greater the chance of success. Rollover fees do apply to extend completion dates.

The time required for each unit of competency is different as the volume of work for each unit will vary from around 20 to 60 hours.


National College Australia recognises the skills and knowledge gained through previous studies and/or work experience. If you think you may be eligible for recognition or a credit transfer, ask a Course Advisor. 

Learning Pathways

Upon successfully completing this course, you may be eligible for advanced standing in the following study options:

  • Diploma of Management (BSB51107) or a range of other management qualifications

Occupation Titles

Some of the roles this frontline management training will qualify you for:

  • Supervisor/Coordinator
  • Team Manager
  • Office Manager
  • Call Centre Manager
  • Service Centre Manager

Support and Monitoring

We understand that, for many people, going back to study can be quite daunting, especially if you haven't had any formal training in a while. To make the experience as easy and less-daunting for you as possible, we will be there with you from start to finish. All new students are given a one on one telephone induction with their Assessor at the very start of the course. Once you start, your Assessor will monitor your progress as you work through each unit of competency and provide you with support as needed.

It is our job to make sure you're following your study plan and completing your work on time.

Vocational Placement

All students must have access to a workplace that relates to this qualification. Students who are not working in the industry are required to complete at least 120 hours of vocational placement.

Vocational placement will give you hands-on experience in the industry and it's an excellent opportunity to meet a prospective employer.

Please note that some workplaces may require a criminal record check clearance. You will be required to pay for any criminal checks that the College conducts on your behalf.

Certificate IV in Frontline Management
Pay upfront and receive a 20% discount off the
full course fee! Or pay in instalments.
Regular Price
Upfront Payment Price

Weekly Payment
Fortnightly Payment


- Payment plans start from 12 months
- Pay $99 deposit and the remaining amount as weekly or fortnightly payments
- No set-up fees
- Start studying within days