DIPLOMA of Community Services

This qualification will prepare you for work in managing, co-ordinating, and delivering person-centred services to individuals, groups and communities with a community services based organisation.

This course is designed to provide specialised sills in the coordination and implementation of programs and services for a range of community services, case management and social housing providers.

People working at this level have specialised skills and work autonomously under broad directions from senior management. They are often responsible for the supervision and performance outcomes of other team members.

Course Structure

The Diploma of Community Services (CHC52015) is made up of 16 units: 8 core units and 8 elective units.

Core Units 
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety
Elective Units for Standard Qualification
CHCADV002 Provide advocacy and representation services
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCDIS005 Develop and provide person-centered service responses
CHCDIS006 Develop and promote positive person-centered behaviour supports
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCYTH004 Respond to critical situations
CHCMHS001 Work with people with mental health issues

Different elective choices may be available depending on accessibility of suitable resources. Customisation of the training program will be discussed and confirmed prior to enrolment.

Advertised course details are subject to change without notice.

Entry Requirements

Suitable candidates will need to hold a Higher School level qualification (or equivalent) for this course.  It is important that we enrol you into the right qualification, you may be required to complete an assessment and, in some cases, we may suggest a different course for you.

Other Requirements

Candidates must currently be working in this industry. If you are not working in the community services sector but you are confident that this course is right for you, contact the Training Manager to discuss your case.

Delivery Modes

Our programs are designed to give students greater control over their course by encouraging them to study when and where it suits them. Our online and distance programs allow you to create the schedule that works for you and that fits in with all your other responsibilities.

Fully Online
Online learning has never been so easy, so accessible and so successful. The learning material is available on a simple and easy to use platform - even for those with little or no computer experience. The programs offers interactive learning tools and is cleverly designed to keep you motivated and engaged as you learn and submit your work. It is ideal for people who don't have the time or ability to attend classes and would prefer to work at their own pace.

Blended Learning: Combination of Online & Distance
If you prefer the more traditional textbook as the main learning material, we can arrange for books to be delivered to you. The learning is completed in 'distance' mode and the assesments are submitted online.


Course Locations

Study anywhere in Australia

Modern learning is all about accessing the best courses and managing your study to fit in with your busy lifestyle. This means that you can study virtually anywhere in Australia. We can provide course materials to Sydney (NSW), Canberra (ACT), Melbourne (Victoria), Perth (WA), Adelaide (SA), Brisbane (QLD), Hobart (TAS) and Darwin (NT) and anywhere in between. A small postage fee applies when we send you your course materials.

Vocational Placement

All students must have access to a workplace that relates to this qualification. Students who are not working in the industry are required to complete at least 120 hours of vocational placement.

Vocational placement will give you hands-on experience in the industry and it's an excellent opportunity to meet new employers.

Please note that in order to work in many community servicesbased organsations, you may need to undergo a criminal record check. You will be required to pay for any criminal checks that the College conducts on your behalf.

Competency-Based Learning

Competency-based learning focuses on the learner’s ability to perform the tasks required for the job. There are no tests as students are required to complete a range of assessments to determine whether they have the necessary skills and knowledge. This course has been deisgned to prepare you with the right skills, knowledge and attitudes required to ‘do the job’.

Assessment Information

Assessment will include a combination of the assessment methods below for each unit of competency:

  • Written & oral questions
  • Projects
  • Case studies
  • Practical observations
  • Video assessments
  • Third party evidence
  • Portfolio of evidence


Our courses are designed to be completed within 12 months for Certificate II - IV levels and 18 months for Diploma level qualifications. Every learner studies at a different pace but the more carefully you follow your study plan, the greater the chance of success. Roll-over fees do apply to extend completion dates.

The time required for each unit of competency is different as the volume of work for each unit will vary from around 20 to 60 hours.


National College Australia recognises the skills and knowledge gained through previous studies and/or work experience. If you think you may be eligible for recognition or a credit transfer, ask a Course Advisor. 

Learning Pathways

Successful completion of the Diploma of Community Services Coordination (CHC52212) could lead to advanced standing into a number of units of competency in CHC08 Certificate IV, Diploma and Advanced Diploma qualifications. You may also be eligible for advanced standing in university.

Occupation Titles

Some of the roles this course will prepare you for:

  • Service or program coordinator
  • Program or service manager
  • Supervisor, Team Leader
  • Coordinator, volunteer programs 
  • Manager of volunteers

Support and Monitoring

We understand that, for many people, going back to study can be quite daunting, especially if you haven't had any formal training in a while. To make the experience as easy and less-daunting for you as possible, we will be there with you from start to finish. All new students are given a one on one telephone induction with their Assessor at the very start of the course. Once you start, your Assessor will monitor your progress as you work through each unit of competency and provide you with support as needed.

It is our job to make sure you're following your study plan and completing your work on time.

Diploma of Community Services Coordination
Pay upfront and receive a 20% discount off the
full course fee! Or pay in instalments.
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- Payment plans start from 12 months
- Pay $99 deposit and the remaining amount as weekly or fortnightly payments
- No set-up fees
- Start studying within days