DIPLOMA of Community Services Coordination

The Diploma of Community Services Coordination (CHC52212) is ideal for people working in a community service-based organisation who are seeking to advance to a higher career position within this sector. It is geared at supervisors and team leaders across all areas of community services: from aged care, mental health, youth work, disability services, to employment services, and alcohol and drug treatment services.

This Community Services Coordination course will prepare you for work involving the coordination of programs, projects and the supervision of staff. The training you will receive prepares you for work in organisations involved in community work, community development, community care and volunteer programs. It involves a range of settings from residential facilities to community agencies and government departments.

Choose the standard electives for the broad based qualification or choose specific electives to focus on Aged Care, Youth Work, or Disability Work.

Your Learning Pathway

Certificate III in Community Services Certificate IV in Community Services Work Diploma of Community Services Coordination

Course Structure

The Diploma of Community Services Coordination (CHC52212) is made up of 14 units: 7 core units and 7 elective units.

Core Units 
CHCADMIN508B Manage limited budgets and financial accountabilities
CHCCOM504B Develop, implement and promote effective workplace communication
CHCCS502C Maintain legal and ethical work practices
CHCCS505B Provide supervision support to community sector workers
CHCCS513C Maintain an effective community sector work environment
CHCINF505D Meet statutory and organisation information requirements
HLTWHS401A Maintain workplace WHS processes
Elective Units for Standard Qualification
HLTHIR403C Work effectively with culturally diverse client and co-workers
CHCCOM403A Use targeted communication skills to build relationships (Standard)
CHCCS503B Develop, implement and review services and programs to meet client needs (Standard)
CHCAD402D Support the interests, rights and needs of clients within duty of care requirements (Standard)
CHCORG406C  Supervise work (Standard)
CHCCS512C  Develop a service delivery strategy 
CHCORG506E Coordinate the work environment
Aged Care 
CHCINF408C Comply with information requirements of the aged care and community care sectors
CHCAC317A Support older people to maintain their independence
Youth Work
CHCYTH402C Work effectively with young people in the youth work context
CHCYTH506B Provide services for young people appropriate to their needs and circumstances
Disability Work 
CHCDIS301C Work effectively with people with a disability
CHCDIS410A Facilitate community participation and inclusion
HLTHIR403C Work effectively with culturally diverse clients and co-workers

Entry Requirements

 Candidates for the Diploma of Community Services Coordination (CHC52212) should:

  • have experience in a job that requires:
    • the application of knowledge in independent tasks
    • autonomy and independent decision-making
    • a range of skills
    • a good understanding of how to apply basic accounting principles, including budgets

Other Requirements

Candidates must currently be working in this industry. If you are not working in the community services sector but you are confident that this course is right for you, contact the Training Manager to discuss your case.

Delivery Modes

Online learning

With the convenience of online learning, you can fit your study into nearly any schedule. Power up your course content and have our online learning platform at your fingertips any time of the night or day.

Distance learning

If you love writing notes in the margins, marking your place with colourful post-it notes and being able to flick backwards and forwards in a book knowing exactly which page you are up to, distance learning with its hard copy materials may be your best choice of learning platforms. While providing you with the same flexibility and self-pacing as the online course, this option gives you the real books that you have always preferred.

Blended learning

Study from real books but do your assessments online. A great option for people who have some internet experience but don't feel confident managing a learning platform that is entirely online.

Classroom-based courses

For people who live locally, we also offer classroom-based instruction. Contact us to register your interest for a classroom-based course.

Course Locations

Study anywhere in Australia

Modern learning is all about accessing the best courses and managing your study to fit in with your busy lifestyle. This means that you can study virtually anywhere in Australia. We can provide course materials to Sydney (NSW), Canberra (ACT), Melbourne (Victoria), Perth (WA), Adelaide (SA), Brisbane (QLD), Hobart (TAS) and Darwin (NT) and anywhere in between. A small postage fee applies when we send you your course materials.

Competency-Based Learning

This course prepares you to perform selected tasks required by the occupations listed below. You will complete a range of assessments that prove whether you are ‘competent’ or ‘not yet competent’ to perform these tasks. The Diploma of Community Services Coordination (CHC52212) has been designed to ensure that you have the skills, knowledge and attitudes required to ‘do the job’ well.

Assessment Information

Assessment methods may include:

  • Case studies
  • Practical activities
  • Projects
  • Written & oral questions
  • Workplace-based assessment


This Community Services course is designed to be completed within 12 months, however, we recognise that every learner studies at a different pace. Completion of the requirements for each unit of competency will take between 20 and 60 hours.


Previous studies and/or work experience will be recognised by the College for course credit. Options for recognition will be offered as part of the enrolment process.

Learning Pathways

Successful completion of the Diploma of Community Services Coordination (CHC52212) could lead to advanced standing into a number of units of competency in CHC08 Certificate IV, Diploma and Advanced Diploma qualifications. You may also be eligible for advanced standing in university.

Occupation Titles

Some of the roles this community services coordination training will qualify you for:

  • Program Manager
  • Service Manager
  • Program Supervisor or Coordination
Diploma of Community Services Coordination
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