About Frontline Management
Frontline management is needed in every organisation. Frontline managers are the unit managers, office managers, team leaders, and department supervisors that are directly responsible for the production and/or sales of good and services.
Day to day work in frontline management
A typical day could include:
- Implementation of policy and procedures specific to the department and organisation
- Staff supervision: interviewing, staff rosters, authorisation of timesheets, and performance appraisals
- Arrange and hold staff meetings
- Attend meetings with senior management
- Prepare, present and document reports
Job titles in Frontline Management
- Supervisor/Coordinator
- Team Leader/Manager
- Office Manager
- Call Centre Manager
- Service Centre Manager
Personality/skills profile
The ideal candidate for this type of work is someone who:
- has high-level verbal and written communication skills
- can work autonomously and demonstrate decision-making skills
- has great interpersonal skills
- is focused on achieving outcomes
- displays good leadership skills
- is organised, pragmatic and can perform well under pressure
More information
| Does this type of work include shift work? | Possibly |
| Does it have flexible hours? | Possibly |
| Is there any travel involved? | Possibly |
| Do I have to have a driver’s licence and own my own car? | Usually not |
Salary
The salary range for a frontline manager is very broad as it depends on the size of the organisation. Generally, you would be looking at an entry level salary of around $50,000 – experienced frontline managers can earn well over $100,000 in larger organisations.
Course entry requirements
Candidates should hold at least a NSW School Certificate or equivalent.
Frontline Management Courses at NCA that will prepare you for work in this industry
Pathways
After the completion of this frontline management course you can study a range of Diploma level qualifications in management.
