The Certificate IV in Fronline Management is made up of 10 units: 4 core units and 6 elective units.
|Management||BSBMGT401A||Show leadership in the workplace|
|BSBMGT402A||Implement operational plan|
|Occupational Health and Safety||BSBWHS401A||Implement and monitor WHS policies, procedures and programs to meet legislative requirements|
|Workplace Effectiveness||BSBWOR402A||Promote team effectiveness|
|Customer Service||BSBCUS401B||Coordinate implementation of customer service strategies|
|BSBCUS402B||Address customer needs|
|BSBCUS403B||Implement customer service standards|
|Innovation||BSBINN301A||Promote innovation in a team environment|
|Interpersonal Communication||BSBCMM401A||Make a presentation|
|Management||BSBMGT403A||Implement continuous improvement|
There are no prerequisite courses or formal entry requirements before you may study this Frontline Management course. It is recommended that candidates are currently working; however, it does not matter in which industry or job role.
We may require you to fill out an eligibility assessment form. Depending on this information, we may then make other suggestions for learning programs more suited to your strengths and interest areas.
With assessment tasks in this qualification requiring evidence of competence, a College Assessor will conduct observations in a work environment. If this is not possible, National College Australia will arrange for this assessment to be completed by a suitable supervisor already onsite.
If you are enrolled in this course but do not have a suitable workplace in which to do this assessment, the College will discuss other options with you so that you can complete your work placement requirements.
Studying is a breeze when you can adapt your learning to fit your lifestyle. Online learning gives you the freedom to complete the Certificate IV in Frontline Management in your own time and space.
With the distance learning option you have exactly the same flexibility advantages as an online course, but use hard copy books.
If you prefer to study from a real book but don't mind completing assessments online, this mixture of online learning and distance learning may best suit your needs.
Classroom-based Frontline Management courses are also available. If this is your preference, please contact us to register your interest.
This Frontline Management qualification can also be earned in a traineeship. Contact our offices for more information.
Study anywhere in Australia
Study distance or online from anywhere in Australia. Course materials can be sent to you in any capital city: Sydney (NSW), Canberra (ACT), Melbourne (Victoria), Perth (WA), Adelaide (SA), Brisbane (QLD), Hobart (TAS) and Darwin (NT). We also deliver course materials to rural and remote areas. A small postage fee applies when we send you your course materials.
This course employs a competency-based learning approach that requires the learner to demonstrate the knowledge and skills necessary to perform selected Frontline Management tasks. Unlike traditional theory-based testing, students must prove whether they are 'competent' or 'not yet competent' to do a job role.
Assessment methods may include:
It is recommended that you complete this course within 12 months. Each unit of competency will take varying lengths of time to complete.
Recognition will be considered for skills and knowledge obtained prior to this course. This will be discussed during the enrolment process.
Upon successfully completing this course, you may be eligible for advanced standing in the following study options:
Some of the roles this frontline management training will qualify you for: