DIPLOMA of Community Services Coordination

The Diploma of Community Services Coordination is ideal for people working in a community services based organisation who are seeking to advance to a higher level position within this sector. It is geared at supervisors and team leaders across all areas of community services from aged care, mental health, youth work, disability services, employment services, alcohol and other drugs.

This community services coordination course will prepare you for work involving the coordination of programs, projects and the supervision of staff. The community services coordination training applies to work in organisations involved in community work, community development, community care services and volunteer programs. It involves a range of settings from residential facilities to community agencies, and government departments.

Choose the standard electives for the broad based qualification or choose specific electives to focus on Aged Care, Youth Work, or Disability Work.

Course Structure

The Diploma of Community Services Coordination is made up of 14 units: 7 core units and 7 elective units.

Core Units 
CHCADMIN508B Manage limited budgets and financial accountabilities
CHCCOM504B Develop, implement and promote effective workplace communication
CHCCS502C Maintain legal and ethical work practices
CHCCS505B Provide supervision support to community sector workers
CHCCS513C Maintain an effective community sector work environment
CHCINF505D Meet statutory and organisation information requirements
HLTWHS401A Maintain workplace WHS processes
Elective Units for Standard Qualification
PSPMNGT605B Manage diversity (Standard)
CHCCOM403A Use targeted communication skills to build relationships (Standard)
CHCCS503B Develop, implement and review services and programs to meet client needs (Standard)
CHCAD402D Support the interests, rights and needs of clients within duty of care requirements (Standard)
CHCORG406C  Supervise work (Standard)
CHCCS512C  Develop a service delivery strategy 
CHCORG506E Coordinate the work environment
Aged Care 
CHCINF408C Comply with information requirements of the aged care and community care sectors
CHCAC317A Support older people to maintain their independence
Youth Work
CHCYTH402C Work effectively with young people in the youth work context
CHCYTH506B Provide services for young people appropriate to their needs and circumstances
Disability Work 
CHCDIS301C Work effectively with people with a disability
CHCDIS410A Facilitate community participation and inclusion

Entry Requirements

Candidates for the Diploma of Community Services Coordination should:

  • have experience in a role that requires:
    • self-directed application of knowledge
    • exercise of independent judgement and decision-making, and
    • a range of technical and other skills
    • a sound understanding of basic accounting principles, including budgets

Other Requirements

Candidates must be working in this industry. If you are not working in the community services sector but you are confident that this course is right for you, contact the Training Manager to discuss your case.

Delivery Modes

Online learning

You can complete the Diploma of Community Services Coordination online using the online learning platform.

It’s easy, fast and flexible!

Distance learning

A distance learning program offers the same flexibility as an online course but involves hard copy books instead of the online platform.

Distance education lets you complete the course at your own pace.

It’s easy, fast and perfect for those who prefer learning from a book.

Blended learning

Mix online learning with distance learning. Study from the books but complete the assessments online. What’s more…you only pay the same course fee.

Classroom-based courses

We also offer classroom-based community services coordination courses. Contact us to register your interest for a classroom-based course.

Course Locations

Study anywhere in Australia

Study distance or online anywhere in Australia. Course materials can be sent to you in any capital city: Sydney (NSW), Canberra (ACT), Melbourne (Victoria), Perth (WA), Adelaide (SA), Brisbane (QLD), Hobart (TAS) and Darwin (NT). We also deliver course materials to rural and remote areas. A small postage fee applies when we send you your course materials.

Competency-Based Learning

Competency-based learning focuses on the learner’s ability to perform selected tasks for the job role(s) which this course has been designed for.

There are no tests. Students are required to complete a range of assessments that will prove whether a student is ‘competent’ or ‘not yet competent’. The Diploma of Community Services Coordination has been designed to ensure that you have the skills, knowledge and attitudes required to ‘do the job’.

Assessment Information

Assessment methods may include:

  • Case studies
  • Practical activities
  • Projects
  • Written & oral questions
  • Workplace-based assessment


We suggest you complete this course within 12 months. Every learner studies at a different pace and the requirements for each unit of competency will vary from anywhere from 20 to around 60 hours for a unit.


National College Australia recognises the skills and knowledge gained through previous studies and/or work experience. Options for recognition will be offered as part of the enrolment process.

Learning Pathways

Successful completion of the Diploma of Community Services Coordination could lead to advanced standing into a number of units of competency in CHC08 Certificate IV, Diploma and Advanced Diploma qualifications. You may also be eligible for advanced standing in university.

Occupation Titles

Some of the roles this community services coordination training will qualify you for:

  • Program Manager
  • Service Manager
  • Program Supervisor or Coordination
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25 instalments of
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