**This training is subsidised by the NSW Government to eligible students.
Why study this course?
This course will provide you with the knowledge and skills you need to co-ordinate work priorities, implement operational plans and manage communications with various teams effectively.
This course is applicable to team leaders, supervisors and new and emerging managers who develop and maintain workplace relationships and implement operational plans via monitoring and adjusting operational performance.
What will you learn?
This course will provide you with practical understanding of leadership principles, and tools to promote and implement continuous improvement processes and systems within your organisation.
Once you graduate, potential career outcomes could include:
You will not only gain a nationally recognised qualification but also make a real difference to the lives of others.
Who is this course for?
This course is for:
Communicate effectively as a workplace leader
Lead effective workplace relationships
Lead team effectiveness
Implement operational plan
Lead a diverse workforce
Implement continuous improvement
Develop work priorities
Implement & monitor work health safety policies, procedures and programs to meet legislative requirements
Coordinate implementation of customer service strategies
Implement customer service standards
Analyse and present research information
Make a presentation
Government Funding Eligibility
You may be eligible for a government Smart and Skilled subsidy if you fulfil specific criteria, allowing you to enrol in a government-subsidised course with an approved Smart and Skilled training provider. To be eligible, you must fulfil the following four conditions:
All NCA flexible online Certificate and Diploma courses are Smart and Skilled funded for eligible students.
Learn More: Smart & Skilled - Are you eligible?
Course Fee Discounts*
If you pay your course fee in full, upfront, you are entitled to a 15% Discount.
You'll receive a 5% discount off the full course fee if you enrol in another full qualification with us.
Pay for courses with Zip.
Learn More: Download Course Guide*
Deciding to enrol into a course and commit to studying, whether you're in your 20s, 30s or 40s plus, is a big and a brave step forward.
Our friendly Course Advisors are happy to help with your course selection, answer any government funding eligibility questions.
We are here to help you GET STARTED and GAIN YOUR QUALIFICATION!
Happy Student Stories
I've been so happy and thankful for National College Australia in helping me reach my dreams.
Two months after receiving my certificate I got a job!
My journey in studying the Certificate III Allied Health has taught me a lot. At first, I thought I couldn't make it but because I had a goal and a dream to land a job I really wanted, I just trusted National College Australia and most importantly I motivated myself to finish the course to start a new career, and to get a job, which I did!
Hi Lisa (Academic Assessor - NCA), you are amazing.
I am submitting a module and receiving results the same day.
Again, I want to say THANK YOU for your feedback and support. I do so appreciate your help.
I wanted to give some feedback regarding Lisa Porto (Academic Assessor - NCA) my assessor. She was just fabulous. She always replied to any questions I had very promptly and always marked my work in such a quick turnaround. She gave me great feedback during the course and I think she deserves this recognition. She was even kind enough yesterday to give me a call to congratulate me on completing the course.
I had set myself the goal of finishing the certificate before Christmas and she helped me achieve this.
Also a big THANK YOU to you Cate (Student Services - NCA) as you also responded to any issues I had during the course quickly and resolved the problems promptly.
Top marks to you and your organisation.
This whole process has been enjoyable, challenging and educational.
I have particularly relished telephone conversations wherein I was sharing experiences with someone who had a credible knowledge base.
Completed Diploma of Community Services (CHC52015)
Completed my Cert IV in Allied Health Assistant (Physiotherapy) today!
THANK YOU to Lisa (Academic Assessor - NCA). You were amazing. Your kind and encouraging emails early mornings will be missed!
I would recommend to anyone who wants to study to do so with NCA (National College Australia). Very helpful all the way.
Great online course - Certificate IV in Disability, and Jeremy is a great assessor.
Easy enrolment and great service all around.
5 Stars for me.
WOW, Yahoo and Yay! I'm feeling great.
A great big huge thank you to you for your time and support throughout the duration of this course.
I believe a credit should go out to you for your amazing response and turn around time with assessing my units. This quick response time really reduced my nerves and would help any anxiety that people may have developed.
Getting good feedback was both refreshing and reassuring and getting the right answer of 'competent' from you was always welcoming.
Thank You again!
Without his (Sam - Assessor) ongoing support I don't think I would've completed my course. I can't thank him enough for his patience and understanding.
Initially when I enrolled to complete a certificate online through National College Australia I was overwhelmed at the idea of being a single mother, working full time and online study.
Sam guided me through each unit and was always encouraging and happy to answer all my questions.
Hi everyone, and especially those doing Cert IV in Community Services.
I've seen a few people asking about job opportunities and thought I'd share my success.
I have successfully gotten a job as a residential youth worker and will be starting in a couple of weeks., it is casual for 6 months and then the option to go full time after that if they're happy with my work.
I have applied for a few different jobs in that field and in disability support . Been offered an interview for each job I applied for and ended up having a choice between 2 jobs .
These types of jobs are 24/7 rosters and you do have to be flexible and available, which I am. The money isn't too bad either, the award rate is $37.21 basic casual rate before penalties (which you will get for certain shifts).
The knowledge I've gained from doing the course has given me enough to be able to answer interview questions confidently.
I will also be able to get my 120 hours signed off by a supervisor instead of having to do a work placement.
I have really enjoyed and been challenged by this course taken in my mature age.
Sam was a wonderful trainer and gave great encouragement and feedback on my assessments.
Study Flexible Online Certificate & Diploma Course to Kick-Start a Career in Community Services.