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Certificate IV in Community Services



Why This Course?

This course will provide you with the skills you need to design and deliver person-centred services to individuals and groups within community services organisations. You’ll have the opportunity to work in a broad range of areas, including family and youth work, children’s services, counselling, mental health, and alcohol and drugs. People working at this level may be a supervisor or manage the performance of other team members.

Course Structure

The Certificate IV in Community Services online course is made up of 15 units: 7 core units and 8 elective units. It is delivered in the 4 Skills Groups below.

Essentials in community services
CHCCOM002Use communication to build relationshipsCore
CHCDIV001Work with diverse peopleCore
CHCLEG001Work legally and ethicallyCore
HLTWHS003Maintain work health and safetyCore
CHCCOM001Provide first point of contactElective
Facilitating individual service
CHCADV001Facilitate the interests and rights of clientsCore
CHCCCS006Facilitate individual service planning and deliveryElective
CHCCCS009 Facilitate responsible behaviourElective
CHCCCS015Provide individualised supportElective
CHCCCS010Maintain high standard of serviceElective
CHCDIS010Provide person-centred services to people with disability with complex needsElective
Managing challenging behaviours
CHCCCS004Assess co-existing needsCore
CHCCCS020Respond effectively to behaviours of concern Elective
CHCMHS001Work with people with mental health issuesElective
CHCPRP001Develop and maintain networks and collaborative partnershipsCore

How We Support You

We genuinely care about our students and pride ourselves on maintaining a positive and supportive learning environment. We’ll help you in any way we can during your time at National College Australia, whether you have a quick question or need some extra support.

If you’ve never studied before, or it’s been a few years since you completed a qualification, starting a new course can be daunting. We want to make it as easy and comfortable for you as possible, which is why we offer one-on-one support at every stage of your journey, from start to end.

Learning Support
Student Support
Work Placement Support

Unlike many other registered training organisations, we don’t have different educators marking different subjects. You’ll have one educator from start to finish. They’ll be in regular contact with you via phone and email throughout your course, to monitor your progress and give you the support you need.

We’ll also track your performance to make sure you don’t fall behind. If we notice that you haven’t logged on in a while, we’ll get in touch to see if everything is ok and help you resolve any issues that are making it difficult to complete your course.

Our goal is for you to walk away with a nationally recognised qualification, no matter what stands in your way. So if you have any issues with administration, payments, certification or anything else that may come up during your studies, our team is here to help.

Our work placement program gives you the skills and confidence you need to be job ready. We’ll give you the opportunity to find suitable employers in your local area but if you get stuck, we’ll help you find one.

How We Deliver The Course

We give you complete control over your study plan, so you can learn when and where it suits you.


The reading material and assessment questions are accessed through our online learning portal. The system is easy to navigate around and very simple to use.

Mixed Learning

For those who prefer to read using hard copy books, we'll can post printed workbooks to you. The assessment evidence will still need to be submitted through the online portal and there will be an additional cost for the books.

Work Placements

This course requires a minimum of 120 hours of work placement.
Work placement is a structured program that will give you real life, on-the-job experience and the opportunity to practice what you learn. It’s mandatory for anyone who isn’t already working in the job role which means that if you’re in the industry but not working in the actual job, you’ll still need to provide evidence of having completed the minimum number of placement hours.

At NCA, we’ll give you the opportunity to find a placement but if you get stuck, we’ll step in and work with you to organise a suitable host. We take care of the administrative process in setting you up for placement and we prepare you so you get the most out of it.

Placement can be done in one or more blocks throughout the course but it’ll all depend on the employer’s preferences and how we can best work your schedule around theirs.


How You're Assessed

We use a combination of assessment methods to determine whether you have successfully completed each unit in the course. These include:

  • Short answer questions
  • Multiple choice questions
  • Written activities
  • Projects
  • Observation of practical skills
  • Logbooks
  • Workplace portfolios

Course Duration

This course should take you a maximum of 12 months to complete. You’ll need to spend about 12 hours per week studying to complete the course within this timeframe.

We understand that everyone learns at a different pace, so the time it takes you to finish the course will depend on how much you already know and how much experience you already have.

Entry Requirements

There are no formal entry requirements for this course, but you’ll need to have access to the internet and a computer. You’ll also need some basic computer skills, such as using Microsoft Word documents, using the internet, downloading and uploading documents, using a digital camera, and downloading and saving videos.

If you’re new to all of this, don’t worry. Our learning platform is easy to use and we’ll provide you with extra support until you feel confident doing it by yourself. Don’t let the fear of technology stand in your way!

Working in aged care and community services also requires a certain level of fitness. There is quite a bit of walking and standing involved, and you may be required to help clients with mobility and transfers. If you’re not sure whether you’re up to it, get in touch with our team to discuss your options.

Recognition of Prior Learning

We believe you should get credit for the skills and knowledge you’ve gained from previous qualifications, work and life experience. After all, why should you spend time and money learning something you already know? Recognition of Prior Learning (RPL) is a process that formally recognises your skills, knowledge and qualifications, so you can become qualified in your area of expertise. Applying for RPL is easy and our educators will guide you through every step of the process.

If you’ve studied at another registered training organisation in Australia, you can apply for a credit transfer. We’ll look at the subjects you’ve already studied and compare them to the subjects in our course, to see if there is a match. If there is, you’ll be awarded credit for the  units(s) or course.

Your Qualification

When you successfully complete this course, you’ll receive a CHC42015 Certificate IV in Community Services.

Course Fee

Choose to pay the full course fee upfront and you can receive a 20% discount off the full fee. If you’d prefer to pay in instalments, we’ll sign you up for a weekly or fortnightly payment plan for the life of the course. You could even be eligible for some government funding.

For more information about our fees and payment plans, contact us and a Course Advisor will walk you through it.

Pay in full

Pay in full & get a 20% discount $2800 or $234 per unit

Pay in installments

$99 deposit plus fortnightly payments of $136 or weekly payments of $68

Recognition of Prior Learning Fees

Assessment of RPL for a full qualification
$2100 or $265 per unit

*The Recognition of Prior Learning Application Fee is a non-refundable fee. It is to cover the cost of assessing an application to determine whether or not it is ready for RPL. If an application is deemed ready for recognition, this fee will be deducted off the total amount charged for the RPL application.

Other Fees and Charges

RPL Application Fee
This is a non-refundable fee charged for an initial assessment to see whether you are ready to apply for RPL.$99
Cancellation Fee
You have a 10-day cooling-off period to change your
mind. The cooling-off period starts from the date of enrolment which is the date the confirmation of enrolment email is sent to you. If you change your mind within the first 10 calendar days, you will be entitled to a refund or to terminate your payment plan. A cancellation fee will be charged.

If you change your mind after the 10th calendar day, a no-refund policy applies which means:
• if you paid upfront, we cannot issue you with a refund for any part of the payment
• if you signed up for a payment plan, the payment plan will not be cancelled and direct debit payments will continue to be taken
• if you paid the $99 deposit and you change your mind before the confirmation of enrolment email is sent to you, the deposit is non-refundable.
Additional Course Materials
If you prefer to do the reading using printed materials, we can post them directly to you. The price will vary depending on the course but you can expect to pay from around $400 - $450 with postage and handling.
Please note, though, that the assessments will still need to be completed using the online platform.
Course Extension Fee
Your course has a set duration starting from the date of enrolment (which is the date you receive the confirmation of enrolment email). You're required to complete it within this time period.
If, however, you have trouble in meeting assessment deadlines and you'd like some more time, you can apply for an extension. If the extension is granted, you'll be charged a Course Extension Fee.

NCA will keep your enrolment active for 3 years. If you have been granted an extension but have not completed your course within 3 years, we’ll have to close your file and terminate your enrolment.
Upgrade Fee
This fee is charged if we issue you with a certificate of Statement of Attainment as a direct upgrade to an equivalent qualification. This only applies to an upgrade where the new qualification is deemed equivalent and there is no mapping activity requirement. If mapping is involved, it will fall under the banner of RPL (recognition of prior learning). If you're not sure, give us a call.$121 (inc. GST)
Police Clearance Checks
Some organisations may require a police clearance check for students on work placement. You'll need to take care of this before placement can be approved. Clearance checks cost around $45.
Certificate Replacement Fee
Please keep your certificate in a safe place. But if you lose it and you need a new one printed, we'll have to charge this replacement fee.$55 (inc. GST)


Credit Transfers
If you're entitled to a credit transfer and you're enrolled in a full qualification, we'll reduce the course price for the number of credit transfers you hold. The unit prices will vary depending on the course.
Upfront payment discount
Pay upfront and get a 20% discount off the full course fee.

*Conditions apply
Loyalty Discount
You'll get a 5% discount off the full course fee if you enrol in another full qualification with NCA. Conditions may apply.

Your Career

Job Roles

Case Worker
Community Services Worker
Health Education Officer
Outreach Officer
Welfare Worker
Family Support Worker

Salary Guide

$55,000 - $65,000 per year

Working Hours

Full-time, part-time or casual
Shift work and flexible hours

Your Career Pathway

There are many different career pathways you can take in the community services sector. Below are just a few of the job roles available once you graduate from National College Australia. Not sure which one is right for you? Our team will help you choose the right course and guide you every step of the way.

Qualifications - Certificate IV Level

CHC42015 Certificate IV in Community Services

Job Titles

Community Support Worker Referral Officer Welfare Worker Family Support Worker

Qualifications - Diploma Level

CHC52015 Diploma of Community Services CHC52015 Diploma of Community Services (Case Management)

Job Titles

Service / Program Coordinator Service / Program Manager Case Manager

*University Pathway to Charles Sturt University

Bachelor of Social Work Bachelor of Social Science

Job Titles

Social Worker Pyschologist Case Manager *Successful completion of CHC52015 Diploma of Community Services will meet the minimum academic requirements for entry into the Bachelor of Social Work and Bachelor of Social Science at Charles Sturt University. Charles Sturt University (CSU) is National College Australia’s preferred provider for graduates who wish to undertake a Social Work or Social Science degree. Please note: Recognition of these Diplomas does not guarantee applicants a place in CSU courses and the credit package advertised is subject to change at the discretion of the CSU Course Director.
Student Stories

Marisola's journey: one woman's commitment to change the future for herself and her family.

Marisola’s story is an inspirational tale of how training can turn your life around. Marisola came to Australia with her young family from the Philippines in 2012. As a newly arrived immigrant, she had very little English and had never worked in her home country because she was busy raising her children and caring for the family. When she arrived in Sydney though, she realised pretty quickly that life in Australia wasn’t going to be easy on a single salary so she set up to find some work.

Are you ready to make a difference?


Ask a Question

Our team are here to help you choose the right course, offer career advice, help you enrol and answer any other questions you may have.

Speak with a course advisor now 1300 83 53 73
Enrol now via our simple Online enrolment system