By agreeing with the Terms & Conditions, you are entering an Agreement with NATIONAL COLLEGE AUSTRALIA (“NCA‟ or “the College‟) confirming that you accept: V2.01 30052019
to comply with NCA‟s student policies and procedures as published on the College’s website (https://nationalcollege.edu.au/) and which may change from time to time for regulatory purposes
that you fulfil any eligibility requirements for the course you enrol in as specified on NCA’s website
that all the information you have provided at the time of this enrolment is accurate and truthful and does not impact your ability to complete the course
that you have access to the necessary equipment and software to be able to complete the course you enrol in
you will save a copy of any printed assessments you might be required to submit
you agree that NCA can capture your IP address to verify your consent to this Agreement
your parent or guardian must accept these Terms and Conditions if you are under the age of 18, and he/she is responsible for payment of the Fees
The content of the material NCA provides you is copyright as stated on the material. Materials produced by NCA or other parties remain the intellectual property rights and sole property of party. You may not reproduce any part of the materials or assessments without NCA‟s prior written consent.
provide you with a delivery and assessment plan that clearly shows assessment due dates
ensure we enrol you into the right course, and provide advice if we think you have chosen a course that is not the best selection for you
provide you with pre-enrolment information that is clear, accurate and current
provide you with learning and assessment materials required to complete your course
assign you with a qualified Facilitator/Assessor to provide you with academic guidance and support and to mark your assessments
provide you with access to learning and administrative support
issue you with the appropriate certification upon completion
COURSE FEES AND CHARGES
NCA charges fees for participation in accredited training and assessment for Australian Qualifications Framework (AQF) qualifications. All fees and charges are published on the College’s website, and in relevant marketing material.
On successful completion of all required assessments, and full payment of course fees, NCA will issue the appropriate certification.
to pay the course fee as advertised on the College’s website and/or as invoiced to you within 3 days
to pay for any of the administrative charges associated with your enrolment, advertised as “Other Fees and Charges” on the website
the College is not liable for any additional costs you might incur for the course, such as extra materials, postage, travel, accommodation, clothing
all course fees must be paid before certification can be issued
to meet the requirements of your Direct Debit Service Agreement (if you are paying in instalments)
if your direct debit payment defaults, a dishonour fee of $6.00 will be charged. A second attempt will be made within 7 days of the original Debit; re-debit will incur at no
if your direct debit payments default for two consecutive payments, NCA will forward the matter to a debt collection agency
if you fail to meet the payment requirements, you will lose access to the online portal and any outstanding assessments will not be marked
if defaults continue on your direct debit payments, the outstanding balance may become payable immediately or you risk termination at the discretion of the College
agree to complete your course within the advertised time period or pay a mandatory administration charge for a 12 month extension (if it has been approved by College management)
REFUND AND CANCELLATIONS
NCA has a no-refund policy for change of mind after a 10-day cooling-off period. The cooling-off period starts from the date of enrolment which is the date the confirmation of enrolment email is sent to you. If you change your mind within the first 10 calendar days, you will be entitled to a refund or to terminate your payment plan. A cancellation fee will be charged.
If you paid the deposit and you change your mind before the confirmation of enrolment, the deposit will be non-refundable but no further charges will apply.
If a course has been cancelled because NCA is unable to provide the service or a suitable alternative, a full refund will be issued to the payer.
Please note that a change of mind includes incidents such as:
A change of job
Changes in your personal circumstances
Long work hours or other personal commitments
Lack of time
If you change your mind within the cooling-off period:
If you have paid in full, a refund will be issued after the Cancellation Fee has been deducted
If you have a payment plan, the plan will cancelled and you will issued with an invoice for the Cancellation Fee.
Refunds can only be processed if you have agreed to the Terms and
Refunds will be processed within 14 days of cancellation, and after written approval from the Principal Executive
If you change your mind after the cooling off period (including Day 11 and after):
If you have paid in full, a refund will not be issued.
If you have a payment plan, the plan will not be cancelled and direct debit payments will continue to be made until all payments have been finished.
Change of Course Enrolment
If you find that the qualification you have enrolled into is not for you and would like to change, you can request to cancel your existing enrolment and enrol into an alternate course, to apply:
you will need to submit a Course Cancellation Form
all fees due at the time must have been paid
you will need to meet the eligibility requirements into the new course
you will need to pay for the new course as per National College Australia’s advertised prices
If you paid in full for your existing enrolment, you will be issued a refund for the units of competency you have not completed
If you had a payment plan, the plan will be stopped, pending approval and a new plan will be created
If you had the first set of course materials posted to you and you’d like the new set of materials posted as well, additional postage fees will apply
FEES PAID IN ADVANCE
Where NCA requires a prospective or current learner to prepay fees in excess of a total of $1500, NCA will meet the requirements set out in the Requirements for Fee Protection in the Standards for Registered Training Organisations (RTO) 2015.
GOVERNMENT FUNDED COURSES
Where applicable, enrolment fees paid for government subsidised courses are subject to the same Terms and Conditions as set out in this policy.
you are prepared and able to undertake work placement in accordance with the requirements of the course you enrol in (if you are required to do a placement)
you will produce a police and working with children clearance check, as required by NCA
you will not commence work placement without written confirmation from NCA
ensure the mandatory work placement component is factored in your delivery and assessment plan
give you clear instructions and support in how to secure a placement
find a placement for you if you are unable to find one
organise the administrative processes in coordinating and finalising the placement for you
COMPLETING YOUR COURSE ON TIME
Your course has a set duration starting from the date of enrolment (which is the date you receive the confirmation of enrolment email). You are required to complete the course within this time period.
If you have trouble in meeting assessment deadlines and you’d like some more time, you can apply for an extension. If the extension is granted, you will be charged a fee. Please refer to NCA‟s website for detailed fees and charges https://www.nationalcollege.edu.au/pricing/#other_fees_charges
This Policy may vary for some government funded courses. A copy of this agreement will be sent to you for your records.
PRIVACY STATEMENT AND DECLARATION
Under the Data Provision Requirements 2012, NCA is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by NCA for statistical, regulatory and research purposes. NCA may disclose your personal information for these purposes to third parties, including:
School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
Employer – if you are enrolled in training paid by your employer;
Commonwealth and State or Territory government departments and authorised agencies;
Organisations conducting student surveys; and
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
issuing statements of attainment or qualification, and populating authenticated VET transcripts;
facilitating statistics and research relating to education, including surveys;
understanding how the VET market operates, for policy, workforce planning and consumer information; and
administering VET, including program administration, regulation, monitoring and
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER‟s website at www.ncver.edu.au).
Furthermore, for students enrolled under a NSW Smart and Skilled contract:
The Department may disclose my Personal Information to other Australian government agencies, including those located in States and Territories outside New South Wales.
The above government agencies may use my Personal Information for any purpose relating to the exercise of their government functions, including but not limited to the evaluation and assessment of my training, the determination of my eligibility to receive subsidised training or for any Fee Exemptions or Concessions. My personal information may also be disclosed to other third parties if required by law.
I also acknowledge and agree that the Department may contact me by telephone email or post during or after I have ceased subsidised training with NATIONAL COLLEGE AUSTRALIA for the purposes of evaluating and assessing my subsidised training.