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Online Short Course
for the Community Services Sector
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Why Study a short course?
- 1BECOME A SUPERHERO & CHANGE PEOPLE'S LIVES
Every single day you make a real difference to people's lives. With your kindness and compassion, you become a beacon of hope to those who are struggling and vulnerable. You add a little ray of sunshine and a smile to people, and it's incredibly rewarding!
- 2JOB FLEXIBILITY & CAREER CHOICES
Working in aged care equals diversity, flexibility and a variety of roles. A qualification in aged care means you can choose to work in the following roles: Assistant in Nursing (AIN), a Personal Care Assistant, Home Care Worker, Community Care Worker, Community Support Worker or a Program Coordinator.
- 3HUGE DEMAND, JOB GROWTH AND SECURITY
An ageing population, and a growing demand for health care and social assistance, community services based roles are driving job growth with ABS Labour Force Survey reporting the number of Aged and Disabled Carers expected to grow strongly over the next 5 years from 175,800 in 2018 to 245,000 by 2023.
Flexible Online Short Course
Courses that will help you gain a part qualification in the community services sector and transferable skills!
CHCSS00114 Entry into Care Roles Skill Set
A part qualification addresses the skills and knowledge required to provide entry level support for basic client care for a range of roles and purposes required within the aged care and disability support sectors.
Pathway into the CHC33015 – Certificate III in Individual Support with specialisations in Ageing, Disability or Home and Community.
About the six short courses
The Community services short courses provide care and support to older people who are living in residential aged care facilities (also known as 'nursing homes') or in their own home. It's a rewarding career that helps older people stay independent and enjoy a better quality of life.
A nationally recognised part qualification (Statement of Attainment) in aged care, disability, community services and leisure and health will give you peace of mind, knowing your job and future in the industry is secure. You'll enjoy flexible hours, with skills that are transferable and can be used anywhere in Australia and around the world.
About Aged Care
Aged Care services provide care and support to older people who are living in residential aged care facilities (also known as 'nursing homes') or in their own home. It's a rewarding career that helps older people stay independent and enjoy a better quality of life.
A nationally recognised qualification in aged care will give you peace of mind, knowing your job and future in the industry is secure. You'll enjoy flexible hours, with skills that are transferable and can be used anywhere in Australia and around the world.
Course Outcomes for the Short courses
- Job titles
- fast facts
- job outlook
- work activities
What are the common career pathways you can pursue?
There are many different career pathways you can pursue in aged care but generally if you complete the Certificate III in Individual Support (Ageing) - CHC33015, you could pursue the following roles:
- Assistant in Nursing (AIN)
- Personal Care Assistant
- Personal Care Worker
- Aged Care Worker
General Role Description
General Role Description
A Personal Care Worker or an Assistant in Nursing (AIN) provides support, help and direct care to residents who reside in a Registered Aged Care Facility or an Accredited Community Support Service, in all areas of activities of daily living to meet residents' identified needs and preferences.
This role usually works under the direction of a Registered Nurse or Enrolled Nurse.
What does 'all areas of activities of daily living' mean?
What does 'all areas of activities of daily living' mean?
A Personal Care Worker or an Assistant in Nursing (AIN) is responsible for maintaining the residents activities of daily living in the following areas:
- Personal hygiene, grooming, manicuring and oral hygiene.
- Clear communication with residents regarding medical devices or aids like the maintenance and fitting of hearing aids or glasses as required.
- Help resident's in implementing individualised management plans.
- Help resident's mobility by assisting with walking, use of wheelchairs and other aids and transfers.
- Support resident's physical function by assisting with rehabilitative treatment.
- Assist nursing staff with treatments as specified.
- Assist nursing staff by reporting any changes in the well-being of residents
- Ensure resident's privacy, dignity and respect are maintained at all times.
Nursing Support and Personal Care Workers provide assistance, support and direct care to patients in a variety of health, welfare and community settings.
According to the Australian Government, Job Outlook, the number of Nursing Support and Personal Care workers grew steadily over the past 5 years and is expected to grow strongly over the next 5 years, from 97,000 in 2018 to 109,300 by 2023.
It is estimated that there will be around 64,000 job openings over 5 years.
- Size: Very large occupation
- Earnings: Full-time workers earn around $900 per week. Earnings tend to be lower when starting out and higher with experience.
- Full-Time: Less than half work full-time (40.2%%) showing there are many flexible working opportunities to work part-time.
- Hours: Full-time workers spend around 33.9 hours per week at work.
- Age: The average age is 43 years.
- Gender: 75.9% of workers are female.
EMPLOYMENT OUTLOOK: NURSING SUPPORT & PERSONAL CARE WORKERS
Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
What characteristics do employers look for in Carers?
Employers seek out carers who are CARING, COMPASSIONATE, EMPATHETIC and RELIABLE.
Customer and Personal Service
This includes understanding customer needs, providing good quality service and measuring customer satisfaction.
English language including the meaning and spelling of words, rules of composition and grammar.
Human behaviour and performance; differences in ability, personality, and interests; learning and motivation; research methods; and the assessment and treatment of behavioural and disorders.
Public Safety and Security
Use of equipment, rules and ideas to protect people, data, property and institutions.
Administration and Management
Planning and coordination of people and resources.
Looking for ways to help people
Understanding why people react the way they do.
Listening to others, not interrupting, and asking good questions.
Thinking about the advantages and disadvantages of the different ways to solve problems.
Keeping track of how well people and or groups are doing in order to make improvements.
Listen to and understand what people say.
Communicate by speaking.
Notice when something is wrong or is likely to go wrong, even if you can't solve the problem.
Use rules to solve problems.
What activities are regularly performed in their line of work?
Assisting and Caring for Others
Providing personal assistance, medical attention, or emotional support to people such as co-workers, customers, or patients.
Documenting / Recording Information
Entering, transcribing, recording, storing or maintaining information in written or electronic form.
Communicating with Supervisors, Peers or Staff
Giving information to supervisors, co-workers, and staff by telephone, in written form, email, or in person.
Looking for, getting and understanding different kinds of information.
Performing General Physical Activities
Doing things that use of your arms and legs and whole body, such as climbing, lifting, balancing, walking, stooping and handling of materials.
Happy Student Stories
I wanted to give some feedback regarding Lisa Porto (Academic Assessor - NCA) my assessor. She was just fabulous. She always replied to any questions I had very promptly and always marked my work in such a quick turnaround. She gave me great feedback during the course and I think she deserves this recognition. She was even kind enough yesterday to give me a call to congratulate me on completing the course.
I had set myself the goal of finishing the certificate before Christmas and she helped me achieve this.
Also a big THANK YOU to you Cate (Student Services - NCA) as you also responded to any issues I had during the course quickly and resolved the problems promptly.
Completed my HLT33015 - Certificate III in Allied Health Assistance (Physiotherapy) today!
THANK YOU to Lisa (Academic Assessor - NCA). You were amazing. Your kind and encouraging emails early mornings will be missed!
CHC42015 - Certificate IV in Community Services
Hi everyone, and especially those doing CHC42015 - Certificate IV in Community Services. I've seen a few people asking about job opportunities and thought I'd share my success. I have successfully gotten a job as a residential youth worker and will be starting in a couple of weeks., it is casual for 6 months and then the option to go full time after that if they're happy with my work.
I have applied for a few different jobs in that field and in disability support . Been offered an interview for each job I applied for and ended up having a choice between 2 jobs .
These types of jobs are 24/7 rosters and you do have to be flexible and available, which I am. The money isn't too bad either, the award rate is $37.21 basic casual rate before penalties (which you will get for certain shifts).
The knowledge I've gained from doing the course has given me enough to be able to answer interview questions confidently. I will also be able to get my 120 hours signed off by a supervisor instead of having to do a work placement.
I have really enjoyed and been challenged by this course taken in my mature age.
Sam was a wonderful trainer and gave great encouragement and feedback on my assessments.
Without his (Sam - Assessor) ongoing support I don't think I would've completed my course. I can't thank him enough for his patience and understanding.
Initially when I enrolled to complete a certificate online through National College Australia I was overwhelmed at the idea of being a single mother, working full time and online study.
Sam guided me through each unit and was always encouraging and happy to answer all my questions.
WOW, Yahoo and Yay! I'm feeling great.
A great big huge thank you to you for your time and support throughout the duration of this course.
I believe a credit should go out to you for your amazing response and turn around time with assessing my units. This quick response time really reduced my nerves and would help any anxiety that people may have developed.
Getting good feedback was both refreshing and reassuring and getting the right answer of 'competent' from you was always welcoming.
Thank You again!
I've been so happy and thankful for National College Australia in helping me reach my dreams.
Two months after receiving my certificate I got a job!
My journey in studying the Certificate III Allied Health has taught me a lot. At first, I thought I couldn't make it but because I had a goal and a dream to land a job I really wanted, I just trusted National College Australia and most importantly I motivated myself to finish the course to start a new career, and to get a job, which I did!
12 Year Certificate I have one big concern to be able to work and finish my assignment on time. I haven't started the course yet by reading though the information I am confident that I will be able to overcome tmy fear complete the course successfully. The easy interaction via NCA point the online learning student portal I will definitely recommend my friends to NCA enrolment was not hard at all. The staff are supportive you students can call and get assistance easily I am looking forward to starting my new course with NCA
Hi Lisa (Academic Assessor - NCA), you are amazing.
I am submitting a module and receiving results the same day.
Again, I want to say THANK YOU for your feedback and support. I do so appreciate your help.
CHC43315 - Certificate IV in Mental Health
I was a bit concerned that the course would be too difficult for me as it has been quite some time since I was a student. I was also worried that the time commitment required would be too great and that I would not get enough support from Student Services and from my Trainer Assessor.
I shouldn't have worried. The course was challenging rather than difficult, but completely enjoyable. Student Services are very supportive if you need them (especially Cate), and my Trainer Assessor, Ana, was amazing. She went above and beyond at all times!
I loved the way I could fit my study around everything else, and I really appreciated that Ana, my Trainer Assessor, always responded to my queries very quickly.
Just do it! Everything falls into place and the support received is fantastic.
CHC52015 - Diploma of Community Services
Top marks to you and your organisation.
This whole process has been enjoyable, challenging and educational.
I have particularly relished telephone conversations wherein I was sharing experiences with someone who had a credible knowledge base.
Completed CHC52015 - Diploma of Community Services
I would recommend to anyone who wants to study to do so with NCA (National College Australia). Very helpful all the way.
Great online course - Certificate IV in Disability, and Jeremy is a great assessor.
Easy enrolment and great service all around.
5 Stars for me.
CHC43415 - Certificate IV in Leisure and Health
Done my Certificate IV in Leisure and Health. My Assessor was really great, always promote encouragement and support towards my study from the start to finished. Got a part-time job now in Leisure and Lifestyle Department.
Thank you very much, NCA 👏 👏 👏
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