Terms and Conditions

NCA Terms and Conditions

Version 3.0 09 Oct 2019

These are the Terms and Conditions of your enrolment with National College Australia. When you enrol with NCA, you are entering an agreement with NCA which confirms that you have read, understood and accepted these Terms and Conditions.

1. Your Enrolment

1.1 Your responsibilities are to:


  • access, read and comply with NCA’s student policies and procedures as published on NCA’s website (https://www.nationalcollege.edu.au/) which may change from time to time for regulatory purposes
  •  ensure that you fulfil any eligibility requirements for any course you enrol in (as specified on NCA’s website)
  • provide photo identification to confirm your identity for online assessment purposes
  • ensure that all information you provide at enrolment is accurate and truthful and does not impact on your ability to complete the course
  • authorise NCA to capture your IP address to verify your consent to this Agreement through our online course application

1.2 Validity of Visa holders


When enrolling with NCA, you acknowledge that:


  • If you are a visa holder, it is your responsibility to advise NCA of your current visa type at enrolment. Please note that if you hold a Student Visa (subclass 500), you cannot enrol with NCA as we are not registered with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS)
  • In addition to providing your current visa type, you must also provide a current residential address, mobile or home number and email address
    NCA will conduct a check of your visa type using the Visa Entitlement Verification Online system (VEVO) to ensure you meet the criteria of your visa conditions before enrolling with NCA.
  • NCA will only enrol you if your visa is eligible and current. It is your responsibility to provide NCA with documents confirming the currency of your Visa if requested. An assessment will be performed to determine whether you are able to enrol.
  • If you have a Visa with no expiry date – OR you are on a bridging visa; you are still eligible to enrol with NCA.
  • NCA accepts no responsibility for students not completing courses with NCA, if you are required to leave Australia for any reason, subject to your cooling-off rights under clause 5.2, no refund will be given.
  • If any of your details change (visa status; address; phone; email address) you must notify NCA within seven (7) days of the change. You can do this via telephone or email. If you do not comply with this, you acknowledge that this is in breach of your visa conditions.

1.3 Parent / Guardian Consent


If You are under the age of 18, your parent or guardian:


  • must read and accept these terms and conditions on your behalf 
  • a parent or guardian will be required to add their details and acknowledge the acceptance on your behalf
  • and is responsible for payment of the fees.

1.4 Copyright and Access


  • You may not reproduce any part of the materials, assessments or content on NCA’s website without NCA’s prior written consent. The materials provided to you are protected by copyright and may only be viewed or reproduced for your personal use and to complete your course.
  • Materials produced by NCA or other parties remain the intellectual property of the producing party, and you understand that any unauthorised copying may constitute a breach of the Copyright Act 1968 (Cth) and will constitute a breach of your obligations under these Terms and Conditions.
  • You are solely responsible for the activity that occurs on your NCA student account, and understand that you must keep your account password secure and not share this with anyone. NCA is not responsible for any unauthorised activity on your account if you fail to keep your account login information safe.
  • NCA may refer any fraudulent, abusive or illegal activity by an NCA student to the relevant authorities. If you suspect or become aware of any unauthorised use of your NCA student account, or that your password is no longer secure, you must notify NCA immediately and take immediate steps to re-secure your account by changing your password.
  • You are responsible for saving a copy of any assessments you send to NCA. 

1.5 NCAs Responsibilities


We will:


  • Provide you with a training plan and a course delivery schedule once you have enrolled. These documents confirm all of your course information and assessment requirements.
  • Provide you with pre-enrolment information that is clear, accurate and current as at the time of your enrolment to assist you in making an informed decision about enrolling in a course that is right for you.
  • Provide you with online learning and assessment materials required to complete your course.
  • Assign a qualified Trainer and Assessor to you who will provide you with academic guidance and mark your assessments.
  • Provide you with access to both learning and administrative support via the NCA website, phone, email or chat.
  • Issue you with the appropriate certification upon successful course completion.

2. Course Fees and Charges

NCA charges fees for your participation in our accredited courses please review course guide link to see pricing. [VIEW COURSE FEES, FUNDING & PAYMENT PAGE]


Once you have successfully completed all of your assessments for your course and have paid your fees in full, NCA will issue you with your certificate.


NCA course fees can either be paid as:


  • Upfront: Full Course Fee): Students make a payment for the total course fees at enrolment, or 
  • Payment Plan: Students enter into a direct debit service agreement with ezidebit® (a third party payment provider) to schedule payments. If you have a payment plan, you must meet the conditions of your Direct Debit Service Agreement with “ezidebit®” and abide by the ezidebit® Terms and Conditions which are available at https://www.ezidebit.com.

2.1 Your responsibilities are to:


  • ensure that you have familiarised yourself with the course and course fees for your chosen course before you enrol
  • pay the course fee as advertised on NCA Course Guides [DOWNLOAD COURSE GUIDE - CLICK HERE] and as invoiced to you within three days of the date of the invoice
  • pay all the administrative charges associated with your enrolment (see section 3.0 below)
  • acknowledge that NCA is not liable for any additional costs you may incur during your participation in the course (for example: additional learning materials, stationery items, postage, travel, accommodation, and/or clothing for work placement
  • complete your course within the allocated time and agree that if you fail to complete your course within this time and wish to continue; you will be required to pay an additional charge for the 12-month course extension fee. Please note that this only applies to full-fee paying students and requires NCA approval.

2.2 Payment responsibilities:


You may be required to:


  • Pay all course fees in full before NCA can issue any certification of completion of a course.
  • Meet the conditions of the ezidebit® Direct Debit Service Agreement and abide by the ezidebit® regulations and requirements.
  • Acknowledge that if your direct debit payment cannot be paid via ezidebit® , a dishonour fee of $6.00 will be charged and a second direct debit will come out of your account three (3) working days after the original attempt.
  • Acknowledge that if you do not make your direct debit payments on three consecutive occasions, NCA will forward the matter to a debt collection agency and, you will lose access to your ezidebit® account. You will also lose access to the NCA online learning portal and any assessments you have waiting to be marked will not be finalised.
  •  If you continue to fail to make payments on your ezidebit® account, the outstanding balance may become due immediately and we may at our discretion suspend all your services and accounts and/or terminate your enrolment.

3. Other Fees and Charges

3.1 Additional Course Resources


  • Additional course resources will not be assessed through the course fee system and will be classified as ‘other fees and charges’. If you purchase additional resources you will still be required to complete assessment tasks on our online learning portal which is included in the course fees. NCA will provide you with access to our online learning portal which contains all of the digital learning and assessment resources you will need to complete your course.
  • If you wish to receive your additional learning material in printed format, there will be an additional fee of $300 - $450, depending on your course and unit selection for the learning material. This charge includes postage and handling.
  • You will need to pay for this fee upfront when the order is placed. You will not be able to add this additional fee to any payment plan made at enrolment.
  • If you choose to receive your learning material in printed format, you will still need to complete the assessment tasks on the online learning portal.

3.2 Course Extension Fee


  • Your course has a set duration period which starts from the date of enrolment (when you receive your enrolment confirmation email) and ends either 12 months later (for Certificate II and Certificate IV courses); or 18 months later (for Diploma courses).
  • You are required to complete the course within this time period.
  • If you are unable to complete your course within this time period, you can apply for an extension of up to 12 months. If the extension is granted, you will be required to pay a course extension fee of $295.00 (incl. GST)

3.3 Upgrade Fee


  • If you have completed a qualification with NCA and a new version of the qualification is released (which is equivalent to the first qualification); you can apply to NCA to have the qualification upgraded. For a fee of $121 (incl. GST), NCA will provide you with an updated Certificate or Statement of Attainment for your qualification.
  • If the qualification you have previously completed with NCA is not equivalent to the new qualification, you will be required to go through the Recognition of Prior Learning (RPL) process to map your first qualification to the new qualification before NCA can issue a new Certificate or Statement of Attainment.

3.4 National Police Clearance Check


  • Some work placement organisations may require students to have a National Police Check and a Working with Children Check before you can begin your work placement. 
  • It is your responsibility to arrange these checks before you start your placement. For a National Police Check, students should contact the Criminal Records section of their relevant State or Territory police service. Please see relevant links below:

3.5 Working with Children Check


  • For a Working with Children Check, each state has a different requirement.  For NSW, you need to go to the NSW Office of the Children’s Guardian Website: https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check
    or see links in following states.
  • If you are located in a state or territory other than NSW, you’ll need to apply for a different check for working with children. Select your state below to be redirected to the relevant website.


3.6 Certificate Replacement Fee


  • NCA will charge a fee of $55 (Inc. GST) to print and send you a replacement certificate. You will be required to verify your identity before you can receive your replacement certificate.

4. Discounts

4.1 Credit Transfers


  • If you are eligible for credit transfer for any units you have previously completed in other qualifications, NCA will reduce your current course fee by the number of credit transfers you are eligible for. The amount you will be credited will vary depending on the course you are enrolled in.

4.2 Upfront Payment Discount


  • If you are eligible for credit transfer for any units you have previously completed in other qualifications, NCA will reduce your current course fee by the number of credit transfers you are eligible for. The amount you will be credited will vary depending on the course you are enrolled in.

4.3 Loyalty Discount


  • If you’ve previously completed a qualification with NCA and you enrol in subsequent qualifications with us and pay the full course fee, you will be eligible for a discount of 5% off the full course fee.

5. Refund and Withdrawals

5.1 Non-refundable Initial Deposit


When you enrol in a course with NCA, your fees include a non-refundable initial deposit of $199. If you decide to not continue with a course you’ve enrolled with at NCA, you will be able to use the $199 to put towards a new course enrolment. This is only applicable if you enrol in a new course within 12 months of withdrawing from your original course.

5.2 Cooling-Off Period


NCA offers a seven (7) day cooling-off period which commences from your date of enrolment which is provided in your initial welcome email from NCA.


This means that if you change your mind about studying with NCA within the first seven (7) calendar days of enrolling, you will be entitled to a course refund or withdrawal of any planned future direct-debit instalment payments.


  • Please note this course refund will not include the $199 non-refundable initial deposit fee (as per 3.0 above).
  • All refunds will be processed within 14 days of you withdrawing from your course and after written approval by senior management. Refunds can only be processed if you have agreed to these Terms and Conditions.
  • If you decide to return to study with NCA within 12 months of your initial enrolment date, you will not need to pay the $199 initial deposit fee.


If you change your mind about studying with NCA after the cooling-off period (from Day 8 onwards) please note that you will not be eligible for a refund after the expiry of the cooling-off period.


This means that:

 

  • If you have paid in full, a refund will not be issued.
  • if you have a payment plan with ezidebit®, the plan will not be cancelled and direct debit payments will continue to be made until all payments have been completed
  • If you default or do not pay either of these payments, NCA may refer the outstanding amount of fees to a debt collection agency or lawyer to commence recovery proceedings. You will also be liable for all additional costs associated with the recovery of the debt including any legal costs on an indemnity basis.


If a course is cancelled because NCA is unable to provide the course or a suitable alternative course is not available, NCA will issue a full refund (including the $199 deposit).

5.3 Change of Course Enrolment


  • If you find that the course you have enrolled in with NCA is not right for you and you would like to move to a different course, you can request to withdraw from your current enrolment and enrol into an alternate course. To do this You will need to:
  • have paid all fees due for your current course
  • meet the eligibility requirements of entry into the new course
  • Complete and return the NCA Course Withdrawal Form. If you would like to withdraw with reason to change course. Please contact the Student Services team for this form.


Please note:


  • If you have paid in full for your current enrolment, you will be given a refund for the units of competency, you have not completed.
  • If you were paying for your course via a payment plan, the plan will be stopped and pending approval of the new course enrolment, a new payment plan will be created
  • If you have had your current course materials posted to you and you would like new course materials posted to you, a postage fee will apply plus the cost of new course material fees.
  • You will need to pay for the new course as per National College Australia’s advertised fees in section 3.0 above.

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6. Fees Paid in Advance

Where NCA requires a prospective or current student to pre-pay course fees in excess of $1500, NCA will meet the requirements set out in the Requirements for Fee Protection in the Standards for Registered Training Organisations (RTO) 2015.

7. Enrolment Termination Policy (Full Fee Paying Students)

Your course enrolment is for 12 months – 18 months, depending on your course. You are expected to complete your course within this period.


  • If you are not able to meet assessment deadlines, you can apply for an extension. If the extension is granted, you will be charged an extension fee.
  • Regardless of the individual course duration, the maximum time a full-fee paying student can remain active in a course is three (3) years from the initial enrolment date.
  •  For every extension granted, a fee of $295 will be charged, even if the full 12 months is not required to complete the course. If you have not completed your course within the three year period, your enrolment will initiate a withdrawal.

8. Government Funded Courses

Course fees paid for government funded courses are non-refundable. NCA has a government contract in place for NSW students under Smart & Skilled. [CLICK HERE for the Smart & Skilled Fee Schedule]


If you have received a full government subsidy for your course, you will need to adhere to the conditions of the NCA Government Funded Course Termination Policy.


This policy requires you to submit assessments on a regular basis. If you do not do so, you may be withdrawn from the course. A copy of this agreement is sent to you via email for your records upon being enrolled and can be accessed on the online learning portal at any time.


If you are a partially funded students where you have paid course fees as well as receiving a government-subsidy for your course; you will need to adhere to conditions of enrolments that are governed by the Government Funded Course Termination Policy:


  • If your government subsidy is withdrawn, in accordance with the Government Funded Course Termination Policy, You will be withdrawn from the course
  • You will still be subject to the same terms and conditions for your course fees incurred as per section 3.0 of this policy.
  • Course extensions will not apply for partially government-funded courses, in accordance with the Government Funded Course Termination Policy. Extensions will be granted based on course progression.

9. Workplace Assessment

9.1 Your responsibilities:


You may be required to:


  • be prepared and able to undertake a work placement where required, in accordance with the requirements of the course you enrol in
  • provide your work placement and NCA with a National Police Check and a Working With Children Check
  • wait to commence work placement until you receive written confirmation from NCA find your own suitable work placement opportunity and register your placement with NCA.

9.2 Our responsibilities:


NCA will:


  • ensure the required work placement component is considered in your Course Delivery Schedule
  • give you clear instructions and provide you with support on how to secure a placement
  • use reasonable endeavours to assist in finding you work placement if you are unable to find one (documentation will need to be supplied)
  • organise the administrative processes to coordinate and finalise the placement for you.

10. Privacy Statement and Declaration

10.1 Privacy Notice


NCA collects personal information about you in accordance with its Privacy Policy, available at [CLICK HERE].


In addition, and under the Data Provision Requirements 2012, NCA is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).


Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by NCA for statistical, regulatory and research purposes. NCA may disclose your personal information for these purposes to:

  • Commonwealth and State or Territory government departments and authorised agencies; and
  • NCVER


Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:


  • populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys and data linkage;
  • prepopulating RTO student enrolment forms;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including program administration, regulation, monitoring and evaluation


You may receive a student survey which may be administered by a government department or NCVER employee, agent or third-party contractor or other authorised agencies. Please note you may opt-out of the survey at the time of being contacted.


NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).


For more information about NCVER's Privacy Policy go to [CLICK HERE]

10.2 Students enrolled under an NSW Government Smart and Skilled funding contract


Applicable students who are enrolled under an NSW Government Smart and Skilled funding contract need to acknowledge and agree to the following statement:

CONSENT TO USE AND DISCLOSURE OF PERSONAL INFORMATION

I understand and agree that, under the Data Provision Requirements 2012, NCA is required to collect personal information (information or an opinion about me), collected from me, my parent or guardian, such as my name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information (including my ethnicity or health information) and other enrolment and training activity-related information (together Personal Information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER).


My Personal Information (including the personal information contained on my enrolment form and my training activity data) may be used or disclosed by NCA for statistical, regulatory and research purposes. NCA may disclose my personal information for these purposes to third parties, including:


  • School – if I am a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
  • Employer – if I am enrolled in training paid by my employer;
  • Commonwealth and State or Territory government departments and authorised agencies, including the NSW Department of Industry;
  • NCVER;
  • Organisations conducting student surveys; and
  • Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

  • issuing a VET Statement of Attainment or VET Qualifications, and populating Authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • Administering VET, including program administration, regulation, monitoring and evaluation.


I may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. I may opt out of the survey at the time of being contacted.


NCVER will collect, hold, use and disclose my Personal Information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).


The Department may disclose Personal Information to other Australian government agencies, including those located in States and Territories outside New South Wales.


The above government agencies may use my Personal Information for any purpose relating to the exercise of their government functions, including but not limited to the evaluation and assessment of my training, the determination of my eligibility to receive subsidised training or for any Fee Exemptions or Concessions. My Personal Information may also be disclosed to other third parties if required by law.


I also acknowledge and agree that the Department may contact me by telephone email or post during or after I have ceased subsidised training with NCA for the purposes of evaluating and assessing my subsidised training.


I declare that the information I have provided to the best of my knowledge is true and correct.


I consent to the collection, use and disclosure of my Personal Information in the manner outlined above.


Note: if less than 18 years of age at the time of giving consent, then the consent of their guardian is required and personal details will be included in the application of enrolment.

11. Glossary

Acceptance - the unconditional agreement to an enrolment. This creates the contract. Before acceptance, any enrolment can be withdrawn, but once accepted the contract is binding on both sides.

Administrative Charges – An administrative charge is a fee charged by the college to cover expenses related to record-keeping and/or other administrative costs. It is also referred to as an "administrative fee."

Course Extension Fee – refers to an administrative fee payable to extend the life of the course. It is also referred to as an extension fee. It is $295.00 (incl. GST).

Calendar days – refers to all days in a month, including weekends and holidays.

Course Fees - refers to the full course fee payable for undertaking a course with NCA. It refers to a charge applied at the course level for consumable expenses directly related to the student's participation in a course. The costs of additional course resources will not be assessed through the course fee system and will be classified as other fees and charges.

Course progression refers to a student's movement throughout a course from enrolment to completion, satisfying minimum course requirements at each stage.

Course Delivery Schedule – A schedule given at the start of your course to give you an estimation of how much study and time you will need to plan to complete your units in a timely manner to complete your course on time.

CRICOS - The Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) is an Australian government register that lists all Australian education providers offering courses to people studying in Australia on student visas and the courses offered.

Credit Transfers – refers to a process that provides students with agreed and consistent credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes between matched qualifications.  

Discounts – refers to a reduction made from the regular fee or list price proportionate to the requirements detailed in the eligibility requirement.

Debt collection agency – A Debt collection agency is a company used by lenders, or creditors, to recover funds that are past due, or from accounts that are in default. Often, a creditor will hire a collection agency after it has made multiple failed attempts to collect its receivables.

Direct Debit Service Agreement – the agreement gives a company permission to take money from your bank account on an agreed date. They will need to notify you of a change to the amount or date. This agreement is managed on the NCA third party provider ezidebit® secure system.

Direct Debit - A direct debit or direct withdrawal is a financial transaction in which one person (or company) withdraws funds from another person's savings, debit or credit account. Direct debits are typically used for recurring payments, such as credit card and bank accounts.

ezidebit®  – A third part provider (not directly related to NCA) is an online system for the use of secure online payment solutions, including Direct Debit, BPAY and E-Commerce.

Full Refund – refers to a full return of payment inclusive of the deposit.

Government Subsidy – A subsidised course means that the NSW Government will pay a part of the student fee on your behalf – all you need to do is pay the balance, which is a lot less than what the actual qualification price is.

Government Funded Course Termination Policy - This termination policy applies to all fee exempt and concession learners who are under a government subsidised agreement. This is an internal NCA policy that affects all government funded and partially funded students who are not progressing. If you fail to meet the conditions of this policy you may risk being withdrawn from the course.

IP Address - a unique string of numbers separated by full stops that identifies each computer using the Internet Protocol to communicate over a network.

LMS - A learning management system (LMS) is a software application or Web-based technology used to plan, implement, and assess a specific learning process. Typically, a learning management system provides an instructor with a way to create and deliver content, monitor student participation, and assess student performance

NCA - refers to National College Australia, us, we or the college.

NCA Course Guides – refers to the information fact sheet that you received before enrolling into a course with NCA that tells you information about the course, units, and prices for a course

NCVER - The National Centre for Vocational Education Research (NCVER) is the national professional body responsible for collecting, managing, analysing and communicating research and statistics on the Australian vocational education and training (VET) sector

National Police Clearance - commonly referred to as a National Police Check, is a document that contains a list of a person’s disclosable court outcomes and pending charges. It is also known as a criminal history record check   

Non-refundable – payment will not be returned once payment has been received

Online learning portal – refers to the Learner Management System where you are able to access your learning materials, assessments and NCA Admin Centre.

Payment Plan – refers to a plan for paying any outstanding fees in instalments as agreed between you and NCA.

Partially funded - a partially funded student is one who pays a course fee and also received a government subsidy to study.

RTO - A training provider registered by the Australian Skills Quality Authority (ASQA) or in some cases, a state or territory registering and accrediting body, to deliver training and/or conduct assessment and issue nationally recognised qualifications in accordance with the Australian Quality Training Framework or the VET Quality Framework.

Recognition of Prior Learning also known as RPL. Refers to an assessment process that involves assessment of an individual's relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit or as otherwise defined by the Australian Qualifications Framework.

Smart & Skilled – refers to the government funding subsidy given to a student based on their eligibility assessment.

Smart & Skilled Fee Schedule – refers to a document provided by NCA which shows the full course fees plus subsidy amounts for the Smart & Skilled subsidy with the breakdown of fortnightly payments.

Upfront Fees – refers to a full payment for the total course fees in a onetime only payment at enrolment.

Upgrade fee – refers to an administrative fee payable to upgrade your qualification to a newer version released. It is $121 (incl. GST).

VET – Is an acronym for Vocational Education and Training. VET enables students to gain qualifications for all types of employment, and specific skills to help them in the workplace.

VEVO - VEVO stands for Visa Entitlement Verification Online. It is an online system that stores visa information of persons holding Australian visas. VEVO may be used by both visa holders and Australian organisations, such as employers, to check the details and entitlements of a visa.

Working with Children Check - The Working with Children Check (WWCC) is a requirement for anyone who works or volunteers in child-related work in NSW. It involves a National Police Check (criminal history record check) and a review of reportable workplace misconduct.