**This training is subsidised by the NSW Government to eligible students.
Why study this course?
This qualification is designed for people who are currently working in the community services sector and aim to advance their career within the industry. It will give you the knowledge and skills you need to lead teams, supervise other community services workers and undertake project work which requires an understanding of budget management and financial planning to the required level.
At this level, you will have specialised skills and a high level understanding of the community services practices and are able to work autonomously under the direction of senior management.
What you'll learn
The Case Management specialisation will enable you to assess the needs of individuals and or their family to identify and coordinate the relevant services for them in a systematic fashion. Case Management includes case management, planning, service delivery monitoring and reviewing to suit the needs of the individuals.
Once you graduate, you are qualified to take up a variety of roles within the sector such as:
Who is this course for?
This course is for:
After achieving this qualification, you might be interested in the following courses:
Maintain work health and safety
Manage and promote diversity
Manage legal and ethical compliance
Reflect on and improve own professional practice
Develop workplace communication strategies
Facilitate workplace debriefing and support processes
Develop and implement service programs
Analyse impacts of sociological factors on clients in community work and services
Develop and maintain networks and collaborative partnerships
Provide advocacy and representation services
Facilitate responsible behaviour
Work with people with mental health issues
Assess co-existing needs
Coordinate complex case requirements
Develop, facilitate and review all aspects of case management
Provide case management supervision
What is Work Placement?
Work Placement is a structured workplace learning program that enables you to complete your practical tasks and prepares you for the workforce.
Anyone who isn't already working in a job role related to the qualification within the industry will need to do work placement.
Minimum required hours
This course includes an approximate minimum of 100 hours in a suitable workplace to complete practical tasks.
Learn More: Work Placement
Government Funding Eligibility
You may be eligible for a government Smart and Skilled subsidy if you fulfil specific criteria, allowing you to enrol in a government-subsidised course with an approved Smart and Skilled training provider. To be eligible, you must fulfil the following four conditions:
All NCA flexible online Certificate and Diploma courses are Smart and Skilled funded for eligible students.
Learn More: Smart & Skilled - Are you eligible?
Course Fee Discounts*
If you pay your course fee in full, upfront, you are entitled to a 20% Discount.
You'll receive a 5% discount off the full course fee if you enrol in another full qualification with us.
Fee Payment Plans*
We offer flexible weekly or fortnightly payment plans, interest free direct debits.
Learn More: Download Course Guide*
Deciding to enrol into a course and commit to studying, whether you're in your 20s, 30s or 40s plus, is a big and a brave step forward.
Our friendly Course Advisors are happy to help with your course selection, answer any government funding eligibility questions.
We are here to help you GET STARTED and GAIN YOUR QUALIFICATION!
Happy Student Stories
Without his (Sam - Assessor) ongoing support I don't think I would've completed my course. I can't thank him enough for his patience and understanding.
Initially when I enrolled to complete a certificate online through National College Australia I was overwhelmed at the idea of being a single mother, working full time and online study.
Sam guided me through each unit and was always encouraging and happy to answer all my questions.
Top marks to you and your organisation.
This whole process has been enjoyable, challenging and educational.
I have particularly relished telephone conversations wherein I was sharing experiences with someone who had a credible knowledge base.
Completed Diploma of Community Services (CHC52015)
I have really enjoyed and been challenged by this course taken in my mature age.
Sam was a wonderful trainer and gave great encouragement and feedback on my assessments.
Hi everyone, and especially those doing Cert IV in Community Services.
I've seen a few people asking about job opportunities and thought I'd share my success.
I have successfully gotten a job as a residential youth worker and will be starting in a couple of weeks., it is casual for 6 months and then the option to go full time after that if they're happy with my work.
I have applied for a few different jobs in that field and in disability support . Been offered an interview for each job I applied for and ended up having a choice between 2 jobs .
These types of jobs are 24/7 rosters and you do have to be flexible and available, which I am. The money isn't too bad either, the award rate is $37.21 basic casual rate before penalties (which you will get for certain shifts).
The knowledge I've gained from doing the course has given me enough to be able to answer interview questions confidently.
I will also be able to get my 120 hours signed off by a supervisor instead of having to do a work placement.
I've been so happy and thankful for National College Australia in helping me reach my dreams.
Two months after receiving my certificate I got a job!
My journey in studying the Certificate III Allied Health has taught me a lot. At first, I thought I couldn't make it but because I had a goal and a dream to land a job I really wanted, I just trusted National College Australia and most importantly I motivated myself to finish the course to start a new career, and to get a job, which I did!
Hi Lisa (Academic Assessor - NCA), you are amazing.
I am submitting a module and receiving results the same day.
Again, I want to say THANK YOU for your feedback and support. I do so appreciate your help.
I wanted to give some feedback regarding Lisa Porto (Academic Assessor - NCA) my assessor. She was just fabulous. She always replied to any questions I had very promptly and always marked my work in such a quick turnaround. She gave me great feedback during the course and I think she deserves this recognition. She was even kind enough yesterday to give me a call to congratulate me on completing the course.
I had set myself the goal of finishing the certificate before Christmas and she helped me achieve this.
Also a big THANK YOU to you Cate (Student Services - NCA) as you also responded to any issues I had during the course quickly and resolved the problems promptly.
I would recommend to anyone who wants to study to do so with NCA (National College Australia). Very helpful all the way.
Great online course - Certificate IV in Disability, and Jeremy is a great assessor.
Easy enrolment and great service all around.
5 Stars for me.
WOW, Yahoo and Yay! I'm feeling great.
A great big huge thank you to you for your time and support throughout the duration of this course.
I believe a credit should go out to you for your amazing response and turn around time with assessing my units. This quick response time really reduced my nerves and would help any anxiety that people may have developed.
Getting good feedback was both refreshing and reassuring and getting the right answer of 'competent' from you was always welcoming.
Thank You again!
Completed my Cert IV in Allied Health Assistant (Physiotherapy) today!
THANK YOU to Lisa (Academic Assessor - NCA). You were amazing. Your kind and encouraging emails early mornings will be missed!
Study Flexible Online Certificate & Diploma Course to Kick-Start a Career in Community Services.