Qualified Educators

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Trainers and Assessors

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    Qualified Educators
    Quality training and assessment depends on the skills and knowledge of the trainers and assessors. At National College Australia (NCA), we ensure our teaching staff are experienced VET practitioners with current industry skills and knowledge. This ensures learners receive the training and support they need to successfully complete their course. Added to that, we dedicate the one trainer and assessor to each learner for their whole course to provide the best possible learner experience.
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    Who will be my trainer and assessor?
    NCA trainers and assessors are highly skilled and qualified industry professionals who use their experience to guide their students throughout their learning journey. They are dedicated to supporting students according to their individual needs and helping them reach their learning and career goals. They have genuine passion for their industry fields and are committed to making sure students have a clear understanding of job roles and expectations.
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    What is the level of support I can expect to receive?
    Each student is provided with a dedicated trainer and assessor for the duration of their course. This allows consistency for both the student and the trainer and assessor and the ability to work together in a way based on the student needs. Some students don't feel the need for regular support and contact where other students prefer more guidance. The experience is tailored for each student and they can contact their trainer and assessor at any time. 
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    How can I communicate with my assessor?
    Typically emails are the common communication method, though depending on student needs and issues, many of our trainers and assessors will make phone calls to their students. Where possible a trainer and assessor may communicate via an online meeting tool or sometimes even visit a student in a workplace. Again, the experience is tailored to student needs.
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    How do I receive my assessor's contact details?
    The easiest and the most efficient way of contacting your dedicated assessor is via email and or phone. A Welcome Email is sent to enrolled students highlighting their dedicated trainer and assessor's name along with their direct contact points (email). If you have misplaced your Welcome Email then you can contact our ‚ÄčStudent Services Team who can direct your queries to your trainer and assessor.
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Contact Student Services Team

Got a question?

Student Services Support

Flexible Online Certificate and Diploma Courses National College Australia

Student Services

  • Student administrative enquiries
  • Course change enquiries e.g. extensions, withdrawals etc
  • Student Learning Management System (LMS) login or password enquiries

Study Online NCA National College Australia Student Support

Student Engagement

  • Course progression support
  • Study management & commitment support e.g. keeping you on track
  • Assessor support & other learning & study support

Work Placement National College Australia NCA

Work Placement

  • Support students with Work Placement
  • Assist with Host Employer placements e.g: liaise with host employer & placement tips
  • Support InPlace (Student Placement System) registration


Happy Student Stories

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I've been so happy and thankful for National College Australia in helping me reach my dreams.

Two months after receiving my certificate I got a job!

My journey in studying the Certificate III Allied Health has taught me a lot. At first, I thought I couldn't make it but because I had a goal and a dream to land a job I really wanted, I just trusted National College Australia and most importantly I motivated myself to finish the course to start a new career, and to get a job, which I did!

Hazel Ranile

Hi everyone, and especially those doing Cert IV in Community Services.
I've seen a few people asking about job opportunities and thought I'd share my success.
I have successfully gotten a job as a residential youth worker and will be starting in a couple of weeks., it is casual for 6 months and then the option to go full time after that if they're happy with my work.
I have applied for a few different jobs in that field and in disability support . Been offered an interview for each job I applied for and ended up having a choice between 2 jobs .
These types of jobs are 24/7 rosters and you do have to be flexible and available, which I am. The money isn't too bad either, the award rate is $37.21 basic casual rate before penalties (which you will get for certain shifts).
The knowledge I've gained from doing the course has given me enough to be able to answer interview questions confidently.
I will also be able to get my 120 hours signed off by a supervisor instead of having to do a work placement.

Andrew D

I wanted to give some feedback regarding Lisa Porto (Academic Assessor - NCA) my assessor. She was just fabulous. She always replied to any questions I had very promptly and always marked my work in such a quick turnaround. She gave me great feedback during the course and I think she deserves this recognition. She was even kind enough yesterday to give me a call to congratulate me on completing the course.

I had set myself the goal of finishing the certificate before Christmas and she helped me achieve this.

Also a big THANK YOU to you Cate (Student Services - NCA) as you also responded to any issues I had during the course quickly and resolved the problems promptly.

Kym C

I have really enjoyed and been challenged by this course taken in my mature age.

Sam was a wonderful trainer and gave great encouragement and feedback on my assessments.

Rachel G

Top marks to you and your organisation.

This whole process has been enjoyable, challenging and educational.

I have particularly relished telephone conversations wherein I was sharing experiences with someone who had a credible knowledge base.

Completed Diploma of Community Services (CHC52015)

Paul Hogan

Hi Lisa (Academic Assessor - NCA), you are amazing.

I am submitting a module and receiving results the same day.

Again, I want to say THANK YOU for your feedback and support. I do so appreciate your help.

Sybil B

Without his (Sam - Assessor) ongoing support I don't think I would've completed my course. I can't thank him enough for his patience and understanding.

Initially when I enrolled to complete a certificate online through National College Australia I was overwhelmed at the idea of being a single mother, working full time and online study.

Sam guided me through each unit and was always encouraging and happy to answer all my questions.

Danica Clark

I would recommend to anyone who wants to study to do so with NCA (National College Australia). Very helpful all the way.

Great online course - Certificate IV in Disability, and Jeremy is a great assessor.

Easy enrolment and great service all around.

5 Stars for me.

Jimmy M

Completed my Cert IV in Allied Health Assistant (Physiotherapy) today!

THANK YOU to Lisa (Academic Assessor - NCA). You were amazing. Your kind and encouraging emails early mornings will be missed!

Ida O

WOW, Yahoo and Yay! I'm feeling great.

A great big huge thank you to you for your time and support throughout the duration of this course.

I believe a credit should go out to you for your amazing response and turn around time with assessing my units. This quick response time really reduced my nerves and would help any anxiety that people may have developed.

Getting good feedback was both refreshing and reassuring and getting the right answer of 'competent' from you was always welcoming.

Thank You again!

James H