Qualified Educators

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Our NCA Trainer Assessor

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    Qualified Educators
    Quality training and assessment depends on the skills and knowledge of the Trainer Assessors. At National College Australia (NCA), we ensure our teaching staff are experienced VET practitioners with current industry skills and knowledge. This ensures learners receive the training and support they need to successfully complete their course. Added to that, we dedicate the one trainer assessor to each learner for their whole course to provide the best possible learner experience.
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    Who will be my Trainer Assessors?
    NCA Trainer Assessors are highly skilled and qualified industry professionals who use their experience to guide their students throughout their learning journey. They are dedicated to supporting students according to their individual needs and helping them reach their learning and career goals. They have genuine passion for their industry fields and are committed to making sure students have a clear understanding of job roles and expectations.
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    What is the level of support I can expect to receive?
    Each student is provided with a dedicated trainer assessor for the duration of their course. This allows consistency for both the student and the Trainer Assessors and the ability to work together in a way based on the student needs. Some students don't feel the need for regular support and contact where other students prefer more guidance. The experience is tailored for each student and they can contact their Trainer Assessors at any time. 
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    How can I communicate with my trainer assessor?
    Typically emails are the common communication method, though depending on student needs and issues, many of our Trainer Assessors will make phone calls to their students. Where possible a Trainer Assessors may communicate via an online meeting tool or sometimes even visit a student in a workplace. Again, the experience is tailored to student needs.
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    How do I receive my trainer assessor's contact details?
    The easiest and the most efficient way of contacting your dedicated trainer assessor is via email and or phone. A Welcome Email is sent to enrolled students highlighting their dedicated Trainer Assessor's name along with their direct contact points (email). If you have misplaced your Welcome Email then you can contact our Student Services Team who can direct your queries to your trainer assessor.

Contact Student Services Team

Got a question?

Student Services Support

Flexible Online Certificate and Diploma Courses National College Australia

Student Services

  • Student administrative enquiries
  • Course change enquiries e.g. extensions, withdrawals etc
  • Student Learning Management System (LMS) login or password enquiries

Study Online NCA National College Australia Student Support

Student Engagement

  • Course progression support
  • Study management & commitment support e.g. keeping you on track
  • Assessor support & other learning & study support

Work Placement National College Australia NCA

Work Placement

  • Support students with Work Placement
  • Assist with Host Employer placements e.g: liaise with host employer & placement tips
  • Support InPlace (Student Placement System) registration

Happy Student Stories


I have really enjoyed and been challenged by this course taken in my mature age.

Sam was a wonderful trainer and gave great encouragement and feedback on my assessments.

Rachel G

I would recommend to anyone who wants to study to do so with NCA (National College Australia). Very helpful all the way.

Great online course - Certificate IV in Disability, and Jeremy is a great assessor.

Easy enrolment and great service all around.

5 Stars for me.

Jimmy M

CHC42015 - Certificate IV in Community Services

Hi everyone, and especially those doing CHC42015 - Certificate IV in Community Services. I've seen a few people asking about job opportunities and thought I'd share my success. I have successfully gotten a job as a residential youth worker and will be starting in a couple of weeks., it is casual for 6 months and then the option to go full time after that if they're happy with my work.
I have applied for a few different jobs in that field and in disability support . Been offered an interview for each job I applied for and ended up having a choice between 2 jobs .
These types of jobs are 24/7 rosters and you do have to be flexible and available, which I am. The money isn't too bad either, the award rate is $37.21 basic casual rate before penalties (which you will get for certain shifts).
The knowledge I've gained from doing the course has given me enough to be able to answer interview questions confidently. I will also be able to get my 120 hours signed off by a supervisor instead of having to do a work placement.

Andrew D

Hi Lisa (Academic Assessor - NCA), you are amazing.

I am submitting a module and receiving results the same day.

Again, I want to say THANK YOU for your feedback and support. I do so appreciate your help.

Sybil B

I've been so happy and thankful for National College Australia in helping me reach my dreams.

Two months after receiving my certificate I got a job!

My journey in studying the Certificate III Allied Health has taught me a lot. At first, I thought I couldn't make it but because I had a goal and a dream to land a job I really wanted, I just trusted National College Australia and most importantly I motivated myself to finish the course to start a new career, and to get a job, which I did!

Hazel Ranile

Without his (Sam - Assessor) ongoing support I don't think I would've completed my course. I can't thank him enough for his patience and understanding.

Initially when I enrolled to complete a certificate online through National College Australia I was overwhelmed at the idea of being a single mother, working full time and online study.

Sam guided me through each unit and was always encouraging and happy to answer all my questions.

Danica Clark

CHC43415 - Certificate IV in Leisure and Health

Done my Certificate IV in Leisure and Health. My Assessor was really great, always promote encouragement and support towards my study from the start to finished. Got a part-time job now in Leisure and Lifestyle Department.

Thank you very much, NCA 👏 👏 👏

Mary Jean

I wanted to give some feedback regarding Lisa Porto (Academic Assessor - NCA) my assessor. She was just fabulous. She always replied to any questions I had very promptly and always marked my work in such a quick turnaround. She gave me great feedback during the course and I think she deserves this recognition. She was even kind enough yesterday to give me a call to congratulate me on completing the course.

I had set myself the goal of finishing the certificate before Christmas and she helped me achieve this.

Also a big THANK YOU to you Cate (Student Services - NCA) as you also responded to any issues I had during the course quickly and resolved the problems promptly.

Kym C

CHC52015 - Diploma of Community Services

Top marks to you and your organisation.

This whole process has been enjoyable, challenging and educational.

I have particularly relished telephone conversations wherein I was sharing experiences with someone who had a credible knowledge base.

Completed CHC52015 - Diploma of Community Services

Paul Hogan

Completed my HLT33015 - Certificate III in Allied Health Assistance (Physiotherapy) today!

THANK YOU to Lisa (Academic Assessor - NCA). You were amazing. Your kind and encouraging emails early mornings will be missed!

Ida O

12 Year Certificate I have one big concern to be able to work and finish my assignment on time. I haven't started the course yet by reading though the information I am confident that I will be able to overcome tmy fear complete the course successfully. The easy interaction via NCA point the online learning student portal I will definitely recommend my friends to NCA enrolment was not hard at all. The staff are supportive you students can call and get assistance easily I am looking forward to starting my new course with NCA

Zaitun juma keji

CHC43315 - Certificate IV in Mental Health

I was a bit concerned that the course would be too difficult for me as it has been quite some time since I was a student. I was also worried that the time commitment required would be too great and that I would not get enough support from Student Services and from my Trainer Assessor.

I shouldn't have worried. The course was challenging rather than difficult, but completely enjoyable. Student Services are very supportive if you need them (especially Cate), and my Trainer Assessor, Ana, was amazing. She went above and beyond at all times!

I loved the way I could fit my study around everything else, and I really appreciated that Ana, my Trainer Assessor, always responded to my queries very quickly.

Just do it! Everything falls into place and the support received is fantastic.

Kim, Victoria

WOW, Yahoo and Yay! I'm feeling great.

A great big huge thank you to you for your time and support throughout the duration of this course.

I believe a credit should go out to you for your amazing response and turn around time with assessing my units. This quick response time really reduced my nerves and would help any anxiety that people may have developed.

Getting good feedback was both refreshing and reassuring and getting the right answer of 'competent' from you was always welcoming.

Thank You again!

James H