Managing Community Services Work for
Customer Care Roles Short Course
**This training is subsidised by the NSW Government to eligible students, based on eligibility
Managing Community Services Work for
Customer Care Roles Short Course
Why study this course?
This qualification is designed for people who are currently working in the community services sector and aim to advance their career within the industry. The short course will give you a jump start, to the knowledge and skills you need to lead teams, supervise other community services workers and undertake project work which requires an understanding of budget management and financial planning to the required level.
At this level, you will have specialised skills and a high level understanding of the community services practices and are able to work autonomously under the direction of senior management.
This short course addresses the skills and knowledge required by Customer Care roles who are seeking to move into Customer Care Manager Roles. These roles are responsible for managing all CHSP, HCP and private customers within a defined region.
What will you learn?
You'll get to learn all aspects of a carer's role including following an individualised plan to undertake daily personal care tasks to ensure the well-being of older people including following safe work practices and complying with infection control prevention.
The focus of the short course will be to provide coordinators with the Managerial Skills that are pivotal to the role of Customer Account Manager for the region who are responsible for the identification of new customers and proactively managing existing customers to drive loyalty whilst managing the budget.
Who is this course for?
This course is for:
- This course is designed for people in the community and/or residential setting who provide
individualised support to people who need support due to ageing, disability and other reasons and;
- seeking an introductory, entry level understanding of these priority skill sets providing
immediate support role opportunities.
After achieving this statement of attainment, you can undertake:
CHC52015 - Diploma of Community Services
Manage budgets and financial plans
Comply with infection prevention and control policies and procedures
Develop and implement service programs
Develop Workplace communication strategies
Coordinate complex case requirement
Potential Career Outcomes
- Customer Care Manager Roles
- Case Manager
- Team Leader
- Community Development and Information Officer
- Community Program Coordinator
- Youth Justice Caseworker
What is Work Placement?
Work Placement is a structured workplace learning program that enables you to complete your practical tasks and prepares you for the workforce.
Anyone who isn't already working in a job role related to the qualification within the industry will need to do work placement.
Minimum required hours
This course includes a minimum of 10 hours in a suitable workplace to complete practical tasks.
Learn More: Work Placement
Discounts, Funding & Payment Plans
Government Funding Eligibility for short courses*
You may be eligible for a government Smart and Skilled subsidy if you fulfil specific criteria, allowing you to enrol in a government-subsidised course with an approved Smart and Skilled training provider. To be eligible, you must fulfil the following four conditions:
- You are an Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen
- 16 years old or over
- No longer at school
- Living or working in NSW
*Currently, Smart & Skilled Government funding is available for Part Qualifications however this funding is targeted in consultation with industry providers. A funding application will need to be submitted and approved based on needs and employability requirements.
Learn More: Smart & Skilled - Are you eligible?
Course Fee Discounts*
If you pay your course fee in full, upfront, you are entitled to a 5% Discount.
You'll receive a 5% discount off the full course fee if you enrol in a full qualification with us.
Fee Payment Plans*
We offer flexible weekly or fortnightly payment plans, interest free direct debits.
Learn More: Download Course Guide*
Deciding to enrol into a course and commit to studying, whether you're in your 20s, 30s or 40s plus, is a big and a brave step forward.
Our friendly Course Advisors are happy to help with your course selection, answer any government funding eligibility questions.
We are here to help you GET STARTED and GAIN YOUR QUALIFICATION!
Happy Student Stories
Hi Lisa (Academic Assessor - NCA), you are amazing.
I am submitting a module and receiving results the same day.
Again, I want to say THANK YOU for your feedback and support. I do so appreciate your help.
I wanted to give some feedback regarding Lisa Porto (Academic Assessor - NCA) my assessor. She was just fabulous. She always replied to any questions I had very promptly and always marked my work in such a quick turnaround. She gave me great feedback during the course and I think she deserves this recognition. She was even kind enough yesterday to give me a call to congratulate me on completing the course.
I had set myself the goal of finishing the certificate before Christmas and she helped me achieve this.
Also a big THANK YOU to you Cate (Student Services - NCA) as you also responded to any issues I had during the course quickly and resolved the problems promptly.
I would recommend to anyone who wants to study to do so with NCA (National College Australia). Very helpful all the way.
Great online course - Certificate IV in Disability, and Jeremy is a great assessor.
Easy enrolment and great service all around.
5 Stars for me.
Hi everyone, and especially those doing Cert IV in Community Services.
I've seen a few people asking about job opportunities and thought I'd share my success.
I have successfully gotten a job as a residential youth worker and will be starting in a couple of weeks., it is casual for 6 months and then the option to go full time after that if they're happy with my work.
I have applied for a few different jobs in that field and in disability support . Been offered an interview for each job I applied for and ended up having a choice between 2 jobs .
These types of jobs are 24/7 rosters and you do have to be flexible and available, which I am. The money isn't too bad either, the award rate is $37.21 basic casual rate before penalties (which you will get for certain shifts).
The knowledge I've gained from doing the course has given me enough to be able to answer interview questions confidently.
I will also be able to get my 120 hours signed off by a supervisor instead of having to do a work placement.
Top marks to you and your organisation.
This whole process has been enjoyable, challenging and educational.
I have particularly relished telephone conversations wherein I was sharing experiences with someone who had a credible knowledge base.
Completed Diploma of Community Services (CHC52015)
I've been so happy and thankful for National College Australia in helping me reach my dreams.
Two months after receiving my certificate I got a job!
My journey in studying the Certificate III Allied Health has taught me a lot. At first, I thought I couldn't make it but because I had a goal and a dream to land a job I really wanted, I just trusted National College Australia and most importantly I motivated myself to finish the course to start a new career, and to get a job, which I did!
WOW, Yahoo and Yay! I'm feeling great.
A great big huge thank you to you for your time and support throughout the duration of this course.
I believe a credit should go out to you for your amazing response and turn around time with assessing my units. This quick response time really reduced my nerves and would help any anxiety that people may have developed.
Getting good feedback was both refreshing and reassuring and getting the right answer of 'competent' from you was always welcoming.
Thank You again!
I have really enjoyed and been challenged by this course taken in my mature age.
Sam was a wonderful trainer and gave great encouragement and feedback on my assessments.
Completed my Cert IV in Allied Health Assistant (Physiotherapy) today!
THANK YOU to Lisa (Academic Assessor - NCA). You were amazing. Your kind and encouraging emails early mornings will be missed!
Without his (Sam - Assessor) ongoing support I don't think I would've completed my course. I can't thank him enough for his patience and understanding.
Initially when I enrolled to complete a certificate online through National College Australia I was overwhelmed at the idea of being a single mother, working full time and online study.
Sam guided me through each unit and was always encouraging and happy to answer all my questions.
Get Started, Select a Course!
Study Flexible Online Certificate & Diploma Course to Kick-Start a Career in Community Services.