Version 3.8 | July 2022
These are the Terms and Conditions of your enrolment with National College Australia. When you enrol with NCA, you are entering an agreement with NCA which confirms that you have read, understood and accepted these Terms and Conditions.
1. Your Enrolment
1.1 Your responsibilities are to:
•access, read and comply with NCA's student policies and procedures as
published on NCA's website (https://www.nationalcollege.edu.au/) which may
change from time to time for regulatory purposes
•ensure that you fulfil any eligibility requirements for any course you enrol in (as
specified on NCA's website)
•provide photo identification to confirm your identity for online assessment
purposes
•ensure that all information you provide at enrolment is accurate and truthful and
does not impact on your ability to complete the course
•authorise NCA to capture your IP address to verify your consent to this
Agreement through our online course application
•by submitting your online enrolment application you are agreeing to the terms
and conditions
1.2 Validity of Visa holders
When enrolling with NCA, you acknowledge that:
•If you are a visa holder, it is your responsibility to advise NCA of your current
visa type at enrolment. Please note that if you hold a Student Visa (subclass
500), you cannot enrol with NCA as we are not registered with the Commonwealth Register of Institutions and Courses for Overseas Students
(CRICOS)
•In addition to providing your current visa type, you must also provide a current
residential address, mobile or home number and email address
•NCA will conduct a check of your visa type using the Visa Entitlement
Verification Online system (VEVO) to ensure you meet the criteria of your visa
conditions before enrolling with NCA.
•NCA will only enrol you if your visa is eligible and current. It is your
responsibility to provide NCA with documents confirming the currency of your
Visa if requested. An assessment will be performed to determine whether you
are able to enrol.
•If you have a Visa with no expiry date – OR you are on a bridging visa; you are
still eligible to enrol with NCA.
•NCA accepts no responsibility for students not completing courses with NCA, if
you are required to leave Australia for any reason, subject to your cooling-off
rights under clause 5.2, no refund will be given
•If any of your details change (visa status; address; phone; email address) you
must notify NCA within seven (7) days of the change. You can do this via
telephone or email.
1.3 Copyright and Access
•You may not reproduce any part of the materials, assessments or content on NCA's website without NCA's prior written consent. The materials provided to
you are protected by copyright and may only be viewed or reproduced for your
personal use and to complete your course.
•Materials produced by NCA or other parties remain the intellectual property of
the producing party, and you understand that any unauthorised copying may constitute a breach of the Copyright Act 1968 (Cth) and will constitute a breach
of your obligations under these Terms and Conditions
•You are solely responsible for the activity that occurs on your NCA student
account, and understand that you must keep your account password secure and
not share this with anyone. NCA is not responsible for any unauthorised activity
on your account if you fail to keep your account login information safe.
•NCA may refer any fraudulent, abusive or illegal activity by an NCA student to
the relevant authorities. If you suspect or become aware of any unauthorised
use of your NCA student account, or that your password is no longer secure,
you must notify NCA immediately and take immediate steps to re-secure your
account by changing your password.
•NCA has in place an academic misconduct policy. The purpose of this policy is
set out NCA's position on academic integrity and honesty and the consequences
resulting from failing to adhere to these expectations.
•you are responsible for saving a copy of any assessments you send to NCA.
1.4 NCA's responsibilities:
We will:
•Provide you with a course assessment plan, and assessment guides on the LMS
admin centre once you have enrolled. These documents confirm all of your
course information and assessment requirements.
•Provide you with pre-enrolment information that is clear, accurate and current as
at the time of your enrolment to assist you in making an informed decision about
enrolling in a course that is right for you.
•provide you with online learning and assessment materials required to complete
your course
•assign a qualified Trainer Assessor to you who will provide you with academic
training, guidance and mark your assessments
•Provide you with access to both learning and administrative support via the NCA
website, phone, email or chat.
•advise you as soon as practicable, of any changes to the workplace or other new
third party changes to existing services, ownership or third party arrangements in
line with Clause 5.4
•make you aware of all changes to contractually agreed services in writing,
including any new third party arrangements, changes in RTO ownership,
changes to existing third party arrangements or any other material change which
could affect a learner‟s decision to continuing to study at NCA
•Issue you with the appropriate certification upon successful course completion.
2. Course Fees and Charges
NCA charges fees for your participation in our accredited courses please review course guide link to see pricing [Fees, Fundings and Payments]
Once you have successfully completed all of your assessments for your course and have paid your fees in full, NCA will issue you with your certificate.
NCA course fees can either be paid as:
A. Upfront – (Full Course Fee):
a. Students make a payment for the total course fees at enrolment or
b. Students enter into a service agreement to pay upfront through Zip Co
Limited® (a third party payment provider). Zip Co Limited® offers two
payment solutions:
i. Zip | Pay® for amounts up to $1,000 or
ii. Zip | Money® for amounts over $1,000.
You must meet the conditions of your Service Agreement with “Zip Co Limited ®” and abide by the Zip Co Limited® Terms and Conditions which are available at https://zip.co/au
B. Payment Plans: Students enter into a direct debit service agreement with ezidebit® (a third party payment provider) to schedule regular payments.
If you have a payment plan, you must meet the conditions of your Direct Debit Service Agreement with “ezidebit®” and abide by the ezidebit® Terms and Conditions which are available at https://www.ezidebit.com.
C. Study Finance: This is a simple interest free payment plan available for your course. This is provided by Study Loans, an Australian, first and only private education finance company, and thus take immense pride in helping our customers reach their full potential.
Zeefi – Study now, Pay later. The Smart Study finance used to pay for tuition fees for a course at an approved Education Provider, like NCA. The loan will be progressively drawn to pay tuition fees and paid directly to the Education Provider on behalf of the student. This means your payments start low and increase as you progress through.
All the details regarding Study Loans can be sighted at:
https://www.nationalcollege.edu.au/zeefi-student-loans-study-now-pay-later/
2.1 your responsibilities are to:
•ensure that you have familiarised yourself with the course and course fees for
your chosen course before you enrol
•pay the course fee as advertised on NCA Course [DOWNLOAD COURSE
GUIDE - CLICK HERE] and as invoiced to you within three days of the date of
the invoice
•pay all the administrative charges associated with your enrolment (see section
3.0 below)
•acknowledge that NCA is not liable for any additional costs you may incur during
your participation in the course (for example: additional learning materials,
stationery items, postage, travel, accommodation, and/or clothing for work
placement
•Complete your course within the allocated time in accordance with section 3.2
below, and agree that if you fail to complete your course within this time and
wish to continue; you will be required to pay an additional charge for the 6-month
course extension fee. Please note that this only applies to any fee-paying
students and requires NCA approval.
•Ensure you must have access to technology to enable you to successfully
complete your course in the allocated time. This includes by is not limited to:
o Computer or laptop
o Internet
o Browser compatibility
o Printer
o Scanner
2.2 Payment responsibilities:
You may be required to:
•Pay a Non-refundable initial deposit when you enrol in a course with NCA, your fees includes a non-refundable initial deposit of $199.
o If you decide to not continue with a course you’ve enrolled with at NCA,
you will be able to use the $199 to put towards a new course enrolment.
o This is only applicable if you enrol in a new course within 12 months of
withdrawing from your original course.
o If you pay another payment amount at the time of enrolment and choose
not to proceed, you will be refunded the total amount minus the non
refundable initial deposit of $199.
•Pay all course fees in full before NCA can issue any certification of completion
of a course.
•Meet the conditions of the ezidebit® Direct Debit Service Agreement and abide
by the ezidebit® regulations and requirements. Click on the third party link to
review their service agreement:
https://www.ezidebit.com/-/media/ezidebit/files/ezidebit-terms-and-conditions aus.pdf
o Acknowledge that if your direct debit payment cannot be paid via
ezidebit® , a dishonour fee of $10.00 will be charged and a second direct
debit will come out of your account three (3) working days after the
original attempt.
o Acknowledge that if you do not make your direct debit payments on three
consecutive occasions, NCA will forward the matter to a debt collection
agency and, you will lose access to your ezidebit® account. You will
also lose access to the NCA online learning portal and any assessments
you have waiting to be marked will not be finalised.
o If you continue to fail to make payments on your ezidebit® account,
the outstanding balance may become due immediately and we may at our
discretion suspend all your services and accounts and/or terminate your
enrolment.
•Meet the conditions of the Zip Co Limited® Service Agreement and abide by the Zip Co Limited® regulations and requirements. Click on the third party link below to review their service agreement and other relevant policies:
3. Other Fees and Charges
3.1 Additional Course Resources
•Additional course resources will not be assessed through the course fee system
and will be classified as 'other fees and charges'. If you purchase additional
resources you will still be required to complete assessment tasks on our online
learning portal which is included in the course fees. NCA will provide you with
access to our online learning portal which contains all of the digital learning
and assessment resources you will need to complete your course
•If you choose to download your learning material in downloadable printed format
from the learning platform, you will still need to complete the assessment tasks
on the online learning portal as per online instructions.
3.2 Course Extension Fee
•Your course has a set duration period which starts from the date of enrolment (when You receive your enrolment welcome email). The course end date for is as follows:
o AQF level III and IV courses is 12 months from the date of enrolment and
o AQF level V for 18 months for Diploma courses.
•You are strictly required to complete your courses within the period listed above.
•If you are unable to complete your course within this time period, You can
submit an extension application of up to 6 months. This will be at the discretion
of the College to determine the outcome of your request based on demonstrated
engagement, progression, completion outcomes, proven evidence of medical or
special circumstances that required the additional time. This requires an
academic review with your Trainer Assessor by the academic team.
•If the extension is granted, you will be required to pay a course extension fee of
$495. Only a one-off (up to 6 months only) extension is granted after exceeding the maximum course durations. If the student has still not completed the course
and wishes to continue in the course, they will need to pay the full course fee
again.
COVID -19 Impacts
If the practical work placement activities are impacted due to COVID-19 situation, this may justify an extended period for the completion of the practical assessments. You will need to provide the evidence of submission and completion of all the units - Knowledge Assessments, before the extension for this application can be considered. If granted, the student is also advised to keep in touch with his/her Trainer Assessor on COVID-19 latest updates, and using the following COVID-19 updates: Department of Health, and other state-based health alerts including, Health Bulletin Australia.
3.3 Upgrade Fee
•If you have completed a qualification with NCA and a new version of the
qualification is released (which is equivalent to the first qualification); you can
apply to NCA to have the qualification upgraded for a fee of $121 (Inc. GST)
•NCA will provide you with an updated Certificate or Statement of Attainment for
your qualification.
•If the qualification you have previously completed with NCA is not equivalent to
the new qualification, you will be required to go through the Recognition of
Prior Learning (RPL) process to map your first qualification to the new
qualification before NCA can issue a new Certificate or Statement of Attainment.
3.4 National Police Clearance Check
•Some work placement organisations may require students to have a National
Police Check and a Working with Children Check before you can begin your
work placement.
•It is your responsibility to arrange these checks before you start your placement.
•For a National Police Check, students should contact the Criminal Records
section of their relevant State or Territory police service. Please see relevant
links below:
•New South Wales (External Link)
•Queensland (External link)
•Victoria (External link)
•Australian Capital Territory (External link)
•Western Australia (External link)
•South Australia (External link)
•The Northern Territory (External link)
3.5 Working with Children Check
•For a Working with Children Check, each state has a different requirement.
For NSW, you need to go to the NSW Office of the Children‟s Guardian Website
https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check
or see links in following states:
•If you are located in a state or territory other than NSW, you'll need to apply for a different check for working with children. Select your state below to be redirected to the relevant website.
•Victoria (External link)
•The Northern Territory (External link)
•Queensland (External link)
•Western Australia (External link)
•South Australia (External link)
•Tasmania (External link)
•Australian Capital Territory (External link)
3.6 Certificate Replacement Fee
•NCA will charge a fee of $55 (Inc. GST) to print and send you a replacement certificate. You will be required to verify your identity before you can receive your replacement certificate.
4. Discounts
4.1 Credit Transfers
•If you are eligible for credit transfer for any units you have previously completed in other qualifications, NCA will reduce your current course fee by the number of credit transfers you are eligible for. The amount you will be credited will vary depending on the course you are enrolled in.
4.2 Upfront Payment Discount
•If you pay your full NCA course fees upfront, you will receive a 15% discount off the full course fee.
4.3 Loyalty Discount
•If you've previously completed a qualification with NCA and you enrol in subsequent qualifications with us and pay the full course fee upfront, you will be eligible for a discount of 5% off the full course fee.
5. Refund and Withdrawls
5.1 Cooling off period:
NCA offers a seven (7) day cooling-off period, available to all states and territories, which commences from your date of enrolment which is provided in your initial welcome email from NCA.
This means that if you change your mind about studying with NCA within the first seven (7) calendar days of enrolling, you will be entitled to a course refund or withdrawal of any planned future direct-debit instalment payments.
•Please note this course refund will not include the $199 non-refundable initial
deposit fee (as per 2.2 above).
•All refunds will be processed within 14 days of you withdrawing from your
course and after written approval by senior management. Refunds can only be
processed if you have agreed to these Terms and Conditions.
•If you decide to return to study with NCA within 12 months of your initial
enrolment date, you will not need to pay the $199 initial deposit fee.
If you change your mind about studying with NCA after the cooling-off period (from Day 8 onwards) please note that you will not be eligible for a refund after the expiry of the cooling-off period.
This means that:
•If you have paid in full, a refund will not be issued.
•if you have a payment plan with ezidebit®, the plan will not be cancelled and
direct debit payments will continue to be made until all payments have been
completed
•If you default or do not pay either of these payments, NCA may refer the
outstanding amount of fees to a debt collection agency or lawyer to commence recovery proceedings. You will also be liable for all additional costs associated
with the recovery of the debt including any legal costs on an indemnity basis.
•If you have a service agreement with Zip Co Limited® the agreement and
subsequent repayments are between the student and Zip Co Limited®.
If a course is cancelled because NCA is unable to provide the course or a suitable alternative course is not available, NCA will issue a full refund (including the $199 deposit).
5.3 Change of course enrolment
•If you find that the course you have enrolled in with NCA is not right for you and you would like to move to a different course, you can request to withdraw from your current course and enrol into an alternate course within the first three (3) months only. You may only change courses once without paying additional fees. If you choose to change your course after this within the three months, you will incur an administration fee of $295.
o To do this You will need to:
•have paid all fees due for your current course
•meet the eligibility requirements of entry into the new course
•Complete and return the NCA Course Withdrawal Form. If you
would like to withdraw with reason to change course. Please
contact the Student Services team for this form.
Please note:
•If you have paid in full for your current enrolment, you will be given a refund for
the units of competency, you have not completed.
•You will need to pay additional cost for the eBooks for the new course that you
are enrolling into. This will be calculated at enrolment depending on how many
units you had started.
•If you were paying for your course via a payment plan, the plan will be stopped
and pending approval of the new course enrolment, a new payment plan will be
created
•If you have had your current course materials posted to you and you would like
new course materials posted to you for the new course, a postage fee will apply
plus the cost of new course material fees will be incurred again.
•You will need to pay for the new course as per National College Australia's
advertised fees in section 3.0 above.
6. Fees Paid in Advance
Where NCA requires, either directly or through a third party, a prospective or current student to pre-pay course fees in excess of $1500 (being the threshold prepaid fee amount), NCA will meet the requirements set out in the Requirements for Fee Protection in the Standards for Registered Training Organisations (RTO) 2015, per [Schedule 6].
7. Enrolment Termination Policy (Full Fee-Paying Students)
Your course enrolment is for 18 months – 24 months, depending on your course. You are expected to complete your course within this period.
•For every extension granted, a fee of $295 will be charged, even if the full 6
months is not required to complete the course. If you have not completed your
course within this extended period, your enrolment will initiate a withdrawal.
•If you are not able to meet assessment deadlines, you can apply for an
extension. The extension would be granted only if there is over 50% submission
for completed units in a qualification. If the extension is granted, you will be
charged an extension fee.
8. Government Funded Courses
Course fees paid for government funded courses are non-refundable. NCA has a government contract in place for NSW students under Smart & Skilled. CLICK HERE for the Smart & Skilled Fee Schedule.
If you have received a full government subsidy for your course, you will need to adhere to the conditions of the NCA Government Funded Course Termination Policy.
This policy requires you to submit assessments on a regular basis. If you do not do so, you may be withdrawn from the course. A copy of this agreement is sent to you via email for your records upon being enrolled and can be accessed on the online learning portal at any time.
If you are a partially funded students where you have paid course fees as well as receiving a government-subsidy for your course; you will need to adhere to conditions of enrolments that are governed by the Government Funded Course Termination Policy:
•If your government subsidy is withdrawn, in accordance with the Government
Funded Course Termination Policy, You will be withdrawn from the course
•You will still be subject to the same terms and conditions for your course fees
incurred as per section 3.0 of this policy.
•Course extensions will not apply for partially government-funded courses, in
accordance with the Government Funded Course Termination Policy. Extensions
will be granted based on course progression.
9. Workplace Assessment
9.1 Your responsibilities:
You may be required to:
•be prepared and able to undertake a work placement where required, in
accordance with the requirements of the course you enrol in
•provide your work placement and NCA with a National Police Check and a
Working With Children Check
•Wait to commence work placement until you receive written confirmation from
NCA find your own suitable work placement opportunity and register your
placement with NCA.
9.2 Our responsibilities:
NCA will:
•ensure the required work placement component is considered in your Course
Delivery and Assessment Plan
•give you clear instructions and provide you with support on how to secure a
placement
•use reasonable endeavours to assist in finding you work placement if you are
unable to find one (documentation will need to be supplied)
•Organise the administrative processes to coordinate and finalise the placement
for you.
10. Privacy Statement and Declaration
10.1 Privacy Notice
NCA collects personal information about you in accordance with its Privacy Policy, available at [CLICK HERE].
In addition, and under the [Data Provision Requirements 2012], NCA is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by NCA for statistical, regulatory and research purposes. NCA may disclose your personal information for these purposes to:
•Commonwealth and State or Territory government departments and authorised
agencies; and
•NCVER
Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
•populating authenticated VET transcripts;
•facilitating statistics and research relating to education, including surveys and
data linkage;
•prepopulating RTO student enrolment forms;
•understanding how the VET market operates, for policy, workforce planning and
consumer information; and
•administering VET, including program administration, regulation, monitoring and
evaluation
You may receive a student survey which may be administered by a government department or NCVER employee, agent or third-party contractor or other authorised agencies. Please note you may opt-out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER's website at www.ncver.edu.au).
For more information about NCA's Privacy Policy – CLICK HERE
10.2 Students enrolled under an NSW Government Smart and Skilled funding contract
Applicable students who are enrolled under an NSW Government Smart and Skilled funding contract need to acknowledge and agree to the following statement:
CONSENT TO USE AND DISCLOSURE OF PERSONAL INFORMATION
I understand and agree that, under the Data Provision Requirements 2012, NCA is required to collect personal information (information or an opinion about me), collected from me, my parent or guardian, such as my name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information (including my ethnicity or health information) and other enrolment and training activity-related information (together Personal Information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER).
My Personal Information (including the personal information contained on my enrolment form and my training activity data) may be used or disclosed by NCA for statistical, regulatory and research purposes. NCA may disclose my personal information for these purposes to third parties, including:
•School – if I am a secondary student undertaking VET, including a school-based
apprenticeship or traineeship;
•Employer – if I am enrolled in training paid by my employer;
•Commonwealth and State or Territory government departments and authorised
agencies, including the NSW Department of Industry;
•NCVER;
•Organisations conducting student surveys; and
•Researchers.
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
•issuing a VET Statement of Attainment or VET Qualifications, and populating
Authenticated VET transcripts;
•facilitating statistics and research relating to education, including surveys;
•understanding how the VET market operates, for policy, workforce planning and
consumer information; and
•Administering VET, including program administration, regulation, monitoring and
evaluation.
I may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. I may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose my Personal Information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER's website at www.ncver.edu.au).
The Department may disclose Personal Information to other Australian government agencies, including those located in States and Territories outside New South Wales.
The above government agencies may use my Personal Information for any purpose relating to the exercise of their government functions, including but not limited to the evaluation and assessment of my training, the determination of my eligibility to receive subsidised training or for any Fee Exemptions or Concessions. My Personal Information may also be disclosed to other third parties if required by law.
I also acknowledge and agree that the Department may contact me by telephone email or post during or after I have ceased subsidised training with NCA for the purposes of evaluating and assessing my subsidised training.
I declare that the information I have provided to the best of my knowledge is true and correct.
I consent to the collection, use and disclosure of my Personal Information in the manner outlined above.
Note: if less than 18 years of age at the time of giving consent, then the consent of their guardian is required and personal details will be included in the application of enrolment.
11. Glossary
You can find the NCA Glossary for terms and definitions by viewing it on our website [CLICK HERE]
This Agreement is governed by and must be construed in accordance with the laws in force in New South Wales. The parties submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to this Agreement, its performance or subject matter.